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Urgent: There are some faults with the functionality of xstore components, quantity increments

This topic has 6 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Luca Rossi

Wick'd

Participant

March 6, 2025 at 21:22

There is an issue. The products increments are not working. What I mean is you can’t press the + or – to increase the quantity of the product.

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#436492 Copied Theme version: 9.4.8

5 Answers

Rose Tyler

Support staff

March 7, 2025 at 08:20

Hello, Wick’d,

Thank you for contacting us and for using XStore.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

#436509 Copied

Wick'd

Participant

March 12, 2025 at 01:57

Hi, i tested this and it did not help. I kept the wprocket on as i had paid someone to increase the speed of my website so i do not want to change any settings he put in place. Could you please have a look. The search bar also seems to have an issue. the product search bar seems to only work on chrome and not safari browser. Please resolve this asap as it causes higher bounce rates

#436974 Copied

Luca Rossi

Support staff

March 12, 2025 at 10:21

Dear @Wick’d,

As this is a live site, we kindly request you to create a staging site for testing purposes.

You may use the WP-Staging plugin to set up the staging environment: (https://wordpress.org/plugins/wp-staging/).

We appreciate your assistance.

Best regards,
8Theme Team

#437018 Copied

Wick'd

Participant

March 17, 2025 at 04:17

Hi I tried this and it didn’t work, could you please have a look. Thank you!

#437473 Copied

Luca Rossi

Support staff

March 17, 2025 at 10:24

Dear @Wick’d,

We have disabled all third-party plugins, and the quantity functionality is now working correctly again: https://wickd-distro.co.uk/yamato/?product=pixl-6000-disposable-vape-20mg.

To identify the conflicting plugin causing this issue, we kindly recommend reactivating the plugins one by one.

Please let us know if you need any further assistance.

Best regards,
8Theme Team

#437540 Copied
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