Urgent: Unable to access, update WooCommerce plugins?

This topic has 2 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

  • Avatar: Chad
    Mark
    Participant
    July 13, 2024 at 23:31

    Good day, Support Team

    Herewith, see attached screenshot for your reference.

    We would like to inform you that we are unable to update WooCommerce plugins? Would you please look into the causes and get back to us with your findings and remedies in writing for our records?

    NB. Please refer to the private content for your assistance.

    Your assistance will be greatly appreciated, please do not hesitate to email or contact me if you have any questions.

    Best regards, Mark

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    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2024 at 08:27

    Hello Mark,

    We hope this message finds you well. We have reviewed the screenshot you provided and noticed that it includes third-party plugins. Please be aware that these plugins are not included with our theme package, and we are not the developers of these plugins.

    For assistance with these plugins, we recommend contacting the authors directly. They will be able to provide you with the most accurate and helpful information.

    You are using the latest version of the WooCommerce plugin already https://prnt.sc/Vsw36l-7Fl20

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

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