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URGENT: Update problems - by Sarahwilson

This topic has 14 replies, 4 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

Sarahwilson

Participant

August 9, 2018 at 22:11

Hi,

After the update today:

-images are gone in the shop page
-smart menu does not work (menu is gone when turned on)
-sticky header does not work
-mega menu position is out of screen
-currency switcher is not transparant in top bar

Please help!
THX
Stef

#197904 Copied

13 Answers

Sarahwilson

Participant

August 9, 2018 at 22:35

Here’s the site

#197907 Copied Theme version: latest WooCommerce version: latest

Sarahwilson

Participant

August 9, 2018 at 23:38

And we had “Useful links” in the Widget area, “Latest posts” in the footer,…

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Sarahwilson

Participant

August 9, 2018 at 23:40

And the copyright section under the footer was enabled

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Sarahwilson

Participant

August 9, 2018 at 23:43

We already purchased 5 licences, we want to know what will happen if we update the others..

This site is a reaaly important one.

THX a lot,
Stef

#197910 Copied

Sarahwilson

Participant

August 10, 2018 at 08:02

BUT the pictures are the most important, we have to get them back online!

THX!
Stef

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paskyo

Participant

August 10, 2018 at 10:30

Hello,

same problems for me !

No update from me this morning, no images on my shop (but all ok in Single product page), footer and menu are displaying wrong, no header logo…

After trying deactivate / reactivate all plugins, it seems that the problem is REDUX FRAMEWORK.
When ACTIVATED, the website stay at the preloader on all urls I’ve tried…
When DEACTIVATED, I can access with all problems described above (but I can see images on single product page)….

I’ve got notification for updating the REDUX plugin, and I try but without success… SAME PROBLEM…

AND! this is not a permalinks problem, I’ve tried this too…

please HELP….. this Woocommerce is ready to be launched today and this is a terrible mess for me…

Thanks in advance,
Yohann

Please, contact administrator
for this information.

#197918 Copied Theme version: last WooCommerce version: last

online365

Participant

August 10, 2018 at 10:32

I am also experiencing issues with the main menu – which is now missing and also the hamburger menu on a mobile that doesnt work. Also product images are not showing.

#197919 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

paskyo

Participant

August 10, 2018 at 11:58

!!!! FIXED FOR ME – IF THIS COULD HELP !!!!

I’ve found a solution and this is what works for me now:

replace this file in theme XSTORE by an old one : in FOLDER “JS”, replace “etheme.min.js”

Hope this will work for you !

Yohann

#197928 Copied

Olga Barlow

Support staff

August 10, 2018 at 17:15

Hi, everyone,

Take our apologies for this inconvenience. Seems some strange glitch happened with the etheme.min.js.

@paskyo is right you just need to reupload this file (xstore/js/etheme.min.js) to your server.

Regards

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online365

Participant

August 16, 2018 at 12:34

I am still having an issue even though i replaced the file.
Please help – URGENT

Please, contact administrator
for this information.

#198151 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

Olga Barlow

Support staff

August 16, 2018 at 12:47

Hello, @online365

Your problem is different. It caused by the MailChimp for WooCommerce plugin. And that plugin causes js problems in console not just with XStore theme but also with Massive Addons plugin. So, disable plugin and contact plugin author to solve the problem.

Regards

#198154 Copied

online365

Participant

August 16, 2018 at 13:05

I have disabled the plugin, cleared the cache and its still the same….please advise.

#198156 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4

Olga Barlow

Support staff

August 16, 2018 at 13:38

Hello, @online365

Answered in another topic.

Regards

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