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Urgent: Xstore Live Copy Feature Not Working

This topic has 2 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

Irtaza

Participant

May 18, 2024 at 12:46

Dear 8Themes Support,

We recently purchased the XStore theme and are building our WooCommerce store. However, we’ve encountered an issue with the “Live Copy” feature: copying widgets from your library and pasting them via the live paste option doesn’t work as expected.

We’ve recorded a screen video demonstrating the malfunction to resolve this issue quickly.
The video URL is attached to the private section; kindly check that out.

We kindly request your prompt attention to this matter. Please advise on the next troubleshooting steps and ensure the Live Copy feature functions correctly.

Thank you for your time and support.

Please, contact administrator
for this information.

#395776 Copied Theme version: 9.3.9

1 Answer

Rose Tyler

Support staff

May 18, 2024 at 12:56

Hello,

Thank you for reaching out to us. We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-xH15UoB1h5 . Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

#395777 Copied
Tagged: fix xstore live copy, urgent template problem, urgent wordpress issue, woocommerce xstore troubleshooting, wordpress woocommerce templates, xstore feature not working, xstore live copy issue
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