Return to previous page

Urgent: Xstore Live Copy Feature Not Working for my site

This topic has 23 replies, 4 voices, and was last updated 5 days, 20 hours ago ago by Jack Richardson

Elon

Participant

April 10, 2025 at 02:27

Dear 8Themes Support,

We recently purchased the XStore theme and are building our WooCommerce store. However, we’ve encountered an issue with the “Live Copy” feature: copying widgets from your library and pasting them via the live paste option doesn’t work as expected.

We kindly request your prompt attention to this matter. Please advise on the next troubleshooting steps and ensure the Live Copy feature functions correctly.

Thank you for your time and support.

#440310 Copied

22 Answers

Alex Carter

Support staff

April 10, 2025 at 07:27

Hello, Elon,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/k5satrr – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Warm Regards,
The 8Theme Team

#440322 Copied

Elon

Participant

April 10, 2025 at 17:30

Elementor shows “Unexpected token ‘<', '
‘… is not valid JSON” after updating XStore et-core plugin

I’m getting this error when I try to open the Elementor editor:

Error: Unexpected token ‘<', " "... is not valid JSON It happens right away, and the editor won’t load. I'm using the XStore theme, along with Elementor. I already: Enabled WP_DEBUG in wp-config.php Disabled all other plugins Tried switching themes — and Elementor worked with a default theme So it seems like the problem is with the XStore theme. Any idea how to fix this or what could be causing it?

#440383 Copied

Alex Carter

Support staff

April 10, 2025 at 17:46

Hello Elon,

We kindly ask you to check whether the issue persists after disabling the debug mode in the wp-config.php file.

Warm Regards,
The 8Theme Team

#440385 Copied

Elon

Participant

April 10, 2025 at 17:59

Debug mode is false already kindly check

Files is visible for topic creator and
support staff only.

#440386 Copied

Elon

Participant

April 10, 2025 at 18:33

waiting for a response. kindly rectify the error and lmk

#440387 Copied

Alex Carter

Support staff

April 10, 2025 at 19:41

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#440392 Copied

Elon

Participant

April 15, 2025 at 14:12

I checked all the plugin, and when I turn off the pro element, everything is ok, but turn it on, a error message shown.

Error: Unexpected token ‘<', " “… is not valid JSON The main function is ok with classical table view, just not user-friendly. So, is there any way to solve it? I already disable the plugin one by one and check the plugin, when pro element is active, the problem caused. attach with the wp admin access and Error Screenshot attachment Thanks

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#440719 Copied

Rose Tyler

Support staff

April 15, 2025 at 14:27

Hello,

Thank you for your efforts in disabling the plugins one by one to help identify the source of the conflict — we truly appreciate your cooperation.

In order to proceed further, we kindly ask you to provide FTP access. To do so, please share the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to obtain these credentials, we recommend contacting your hosting provider, who will be able to assist you in creating or locating them.

Additionally, we suggest testing the FTP connection yourself using a client such as FileZilla to ensure the credentials are correct before sharing them with us.

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

#440726 Copied

Elon

Participant

April 15, 2025 at 14:42

Access available Private Section Check

Content is visible for topic creator and
support staff only.

#440730 Copied

Rose Tyler

Support staff

April 15, 2025 at 14:45

Hello,

We have noticed that you have provided wp-admin access via the Private Content area. However, we still require FTP access, as it is not the same as wp-admin credentials.

Kindly contact your hosting provider and request them to create FTP access credentials, as outlined in our previous message.

Thank you for your cooperation.

Best regards,
8Theme Team

#440731 Copied

Elon

Participant

April 15, 2025 at 14:48

@Rose Tyler I already disable the plugin one by one and check the plugin, when pro element is active, the problem caused.

attach with the wp admin access please check.
Thanks

Content is visible for topic creator and
support staff only.

#440732 Copied

Alex Carter

Support staff

April 15, 2025 at 14:53

Hello,

Thank you for reaching out to us.

Private Content

Warm Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#440735 Copied

Elon

Participant

April 15, 2025 at 15:13

@Alex Carter

attach with the FTP access, please check.
Thanks

Content is visible for topic creator and
support staff only.

#440742 Copied

Elon

Participant

April 15, 2025 at 15:56

where ?

#440752 Copied

Elon

Participant

April 16, 2025 at 11:19

kindly resolve this issue plz

Your support is vey very slow & to late reply bad support system

#440842 Copied

Alex Carter

Support staff

April 16, 2025 at 11:46

Hello,

Private Content

Warm Regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

#440855 Copied

Elon

Participant

April 16, 2025 at 14:52

@Alex Carter

attach with the FTP access, please check kindly resolve this issue plz
Thanks

Content is visible for topic creator and
support staff only.

#440885 Copied

Elon

Participant

April 16, 2025 at 14:57

kindly resolve this issue plz

Your support is vey very slow & to late reply bad support system

#440886 Copied

Elon

Participant

April 16, 2025 at 19:04

kindly resolve this issue plz

#440908 Copied

Elon

Participant

April 17, 2025 at 03:45

Hello Alex Carter

please resolve this issue

thanks

#440927 Copied

Elon

Participant

April 17, 2025 at 10:46

Your support is vey very slow & to late reply bad support system

#440976 Copied

Jack Richardson

Support staff

April 17, 2025 at 14:29

Dear @Elon,

Thank you for reaching out.

Please note that our response times may vary depending on the volume of inquiries. Typically, we respond within 24 hours on business days (Monday to Friday) and within 48 hours on weekends (Saturday and Sunday). However, we often reply sooner. We kindly ask that you refrain from submitting multiple tickets for the same issue, as this does not expedite the response process and may delay support for other users.

As we serve a large number of customers through our support forum, we strive to allocate time fairly and respectfully to each request.

Regarding your concern, it appears that a recent update to the Elementor plugin has affected the functionality of the “Live Copy” feature in our theme. In the meantime, we have provided a workaround by sharing the requested sections, which can be downloaded and manually inserted into your website.

We have also added your request to review the “Live Copy/Paste” feature to our development team’s To-Do list. Our developers will investigate this issue as soon as they reach the corresponding task.

Additionally, we would like to remind you that our XStudio feature offers a wide range of pre-designed sections that can be easily imported into your website. You can learn more about this functionality here:
https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If there are specific sections from any of our demos that you would like to use, please let us know which ones, and we will be happy to provide them for import.

Best regards,
Jack Richardson
The 8Theme Team

Content is visible for topic creator and
support staff only.

#441015 Copied
Viewing 23 results - 1 through 23 (of 23 total)