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Urgent!Cart Total is missing on Cart Page.

This topic has 5 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Luca Rossi

Kaiser Sin

Participant

November 27, 2024 at 09:59

The shopping cart total section is missing.
It can be seen only on the elemenor builder, but when i check it on the front end, it disappear,makes my clients on mobile device not able to check out.
Please help!

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#425437 Copied Theme version: 9.4.5

4 Answers

Luca Rossi

Support staff

November 28, 2024 at 05:23

Hi @Kaiser Sin,

We could see that your website has 47 active plugins.

In light of this, we recommend testing for potential conflicts between the WP-Rocket plugin and third-party plugins. To do so, please temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your convenience, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#425581 Copied

Kaiser Sin

Participant

November 28, 2024 at 07:43

I have tried to disble the third-party plugin one by one,nothing change
.
But when i deactivate the “Elementor” ,the section appears again (without CSS of course).So i tried to rollback the Elementor to the previous version,and activate again,but it doesn’t help,it still missing the whole cart total section and the “proceed to checkout” button,

is it a problem compatible with elemoentor?
What should i do next?
Thanks!

Files is visible for topic creator and
support staff only.

#425606 Copied

Kaiser Sin

Participant

November 28, 2024 at 08:27

Now i just using the mini cart without any link the “cart page”(which with problems),only apply a button to checkout,
But i really hope this can be fixed!Please help!

#425619 Copied

Luca Rossi

Support staff

November 28, 2024 at 10:31

Dear @Kaiser Sin,

We hope this message finds you well.

We kindly seek your permission to temporarily disable certain third-party plugins on your live site for testing purposes. This will help us ensure optimal functionality and address any potential issues effectively.

Thank you for your understanding and cooperation. Please let us know if you have any concerns or require further clarification.

Best regards,
The 8Theme Team

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