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Use desktop menu on iPad - by mozmocreative

This topic has 12 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Olga Barlow

mozmocreative

Participant

November 12, 2014 at 07:40

Hi, how do I enable the desktop menu on iPad (so the mobile menu is only used for phones, not tablets) – my menu only has 4 items so there’s no issue fitting them in the navigation of iPads, tablets, etc.

Thanks

#24216 Copied

11 Answers

Eva Kemp

Support staff

November 17, 2014 at 17:45

Hello,

Sorry for a long delay.
Unfortunately there is no such feature by default but you may customize the files yourself if you have necessary skills. Otherwise such service isn’t for free. If you agree to pay you need create a ticket at https://support.8theme.com/ and mark it “for Olga Barlow”.

Thank you.
Regards,
Eva Kemp.

#24944 Copied

mozmocreative

Participant

November 18, 2014 at 00:41

Ok, well the reason I’ve asked is because I’m finding the menu is very slow to open on iPad. It takes 2 seconds to open, sometimes more, and is very confusing for users. Is there a setting I can tweak to turn off the animation or adjust the speed, as this is not a very good user experience…

#25021 Copied

Eva Kemp

Support staff

November 18, 2014 at 14:19

Hello,

Concerning your request you need contact our specialists via ticket.

Thank you for understanding.

Regards,
Eva Kemp.

#25125 Copied

mozmocreative

Participant

November 19, 2014 at 00:46

What does that even mean? It’s a problem with the theme, the menu is not functioning correctly on iPad.. it even happens on your demo site..

#25242 Copied

Eva Kemp

Support staff

November 19, 2014 at 01:07

Hello,

This problem should be investigated by our developers, that’s why you need create a ticket as we asked you before.
Please write your request in the ticket and our specialists will look into it.
Thank you for your understanding.

Regards,
Eva Kemp.

#25250 Copied

mozmocreative

Participant

November 24, 2014 at 00:17

Hi, could you please provide the link to create a ticket? I can’t see it.. thanks

#26109 Copied

Eva Kemp

Support staff

November 24, 2014 at 14:22

Hello,

The link is https://support.8theme.com/index.php?/Tickets/Submit

Thank you.
Regards,
Eva Kemp.

#26200 Copied

mozmocreative

Participant

December 1, 2014 at 00:16

Hi, I submitted a support ticket a week ago and I’m yet to hear back anything.. is this being looked into?

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Olga Barlow

Support staff

December 1, 2014 at 16:52

Hello,

Would you be so kind to provide your ticket ID?

Regards,
Olga Barlow

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mozmocreative

Participant

December 2, 2014 at 00:11

Hi, I never received a ticket ID – it asked for my name, email and message..

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Olga Barlow

Support staff

December 2, 2014 at 11:43

Hello,

Check your email, we sent the password to your account on https://support.8theme.com/
Use email and password to login. In your account you’ll be able to create new tickets and check the status and replies for the old ones.
I also was studying the problem and saw that there is the same issue on our demo site too. We have started to work to fix this issue and release new update. Please, follow us on ThemeForest.

Regards,
Olga Barlow

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