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User facing Issue in Payment Page of rndstore

This topic has 4 replies, 2 voices, and was last updated 1 weeks ago ago by Luca Rossi

ravi rajput

Participant

February 17, 2025 at 06:07

hi , in my website the user facing issue in payment gateway , i need assistance to fix it asap , bechause it down

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3 Answers

Luca Rossi

Support staff

February 17, 2025 at 09:59

Dear @Ravi Rajput,

We hope you are doing well.

Could you kindly provide temporary WP-Admin and FTP access so that we can assess the issue and determine how best to assist you?

To grant WP-Admin access, please create a new user account with an administrator role via your WordPress Dashboard. Once the account has been created, you may securely share the username and password with us through the designated Private Content section.

For FTP access, we require the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need any assistance in generating these credentials, please contact your hosting provider, who will be able to guide you through the process.

Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
8Theme Team

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ravi rajput

Participant

February 18, 2025 at 07:10

i am attaching temprory id password you can go through this to solve the issue

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Luca Rossi

Support staff

February 18, 2025 at 09:25

Dear @Ravi Rajput,

We have identified fatal errors in the WC Logs, which you can review at the following link:

(https://prnt.sc/P1RecZPL11rS)

It appears that these errors are related to the WANotifier – Send Message Notifications Using Cloud API plugin. Could you kindly try disabling this plugin and check if the issue persists?

We appreciate your prompt attention to this matter. Please let us know the outcome at your earliest convenience.

Best regards,
8Theme Team

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