Return to previous page

User is allowed to checkout out OOS product and no error message is displayed

This topic has 2 replies, 2 voices, and was last updated 2 hours, 9 minutes ago ago by Jack Richardson

Abhijeet Kumar

Participant

January 14, 2025 at 11:42

User is allowed to checkout out Out Of Stock product (inventory is removed after product is added to cart) and no error message is being displayed for product being out of stock even though backorder is not allowed

Steps to replicate:
1) Add any product to cart like http://refurbraja.com/product/jbl-go-2/#
2) Remove the inventory after the product is added to cart
3) Refresh the cart page to see the message for product being out of stock
4) Try to checkout
5) User should be displayed error message for product being out of stock and should not be allowed to place order

Expected Result:
1) On cart page: User should be displayed message for product being out of stock after the page is refreshed
2) User should not be allowed to place order and should be displayed error message for product being out of stock

https://paste.pics/949d26c2dadc990e205cf86739abf9e7

Content is visible for topic creator and
support staff only.

#430520 Copied Theme version: 9.4.6

1 Answer

Jack Richardson

Support staff

January 14, 2025 at 16:55

Dear @Abhijeet Kumar,

We hope this message finds you well.

Firstly, we would like to kindly ask if you have conducted a test using the default Storefront theme. If so, could you please share the results of your testing? This will help us determine whether the issue is specific to our theme.

Secondly, in one of our previous discussions, we recommended using the WooCommerce Notices widget on pages such as the Cart and Checkout. However, upon reviewing your setup, we noticed that this widget has not been added to the Checkout page. This may be the reason why notifications from WooCommerce are not appearing as expected.

Lastly, we kindly request that you avoid duplicating the same information in the private area. The private area is intended for confidential content only, and repeating the same details there does not provide additional value or clarity.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#430582 Copied
Viewing 2 results - 1 through 2 (of 2 total)