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Users don’t receive the password change notification from my web page

This topic has 5 replies, 3 voices, and was last updated 8 months, 2 weeks ago ago by Andrew Mitchell

Inesita

Participant

March 4, 2024 at 11:37

Hi,
I’m not sure it this is your area, but in my webpage, users don’t receive the mail to change the pw if I go in and ask for a change. If I change the pw for them myself, they receive the notification, Can you help me out?

#385547 Copied Theme version: 9.2.8

4 Answers

Rose Tyler

Support staff

March 4, 2024 at 16:03

Hello, Inesita,

Thank you for reaching out to us with your concern. We understand the importance of a seamless password reset process for your users and we apologize for any inconvenience this issue may have caused.

We kindly request that you conduct a test to evaluate functionality when the default WooCommerce theme, Storefront, is activated on your website.
This can be done by navigating to Appearance > Themes within your site’s dashboard.

The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#385587 Copied

Inesita

Participant

March 5, 2024 at 15:56

Hi Rose,
Thanks for your reply!
How can I change the theme and make the test without affecting the real website?
Thanks for your help,
Ines

#385741 Copied

Rose Tyler

Support staff

March 5, 2024 at 16:42

Hello, Inesita,

We would like to inform you that the test can be conducted on a staging environment, which is an exact replica of your live website, or it can be performed directly on your existing live site. Please be aware that upon changing the theme, there is a possibility that the widgets may not retain their proper configuration. To mitigate this, we recommend navigating to the “Appearance” section and then selecting “Widgets” prior to initiating the theme switch. This will allow you to reallocate the widgets to their appropriate areas after reverting to the original theme.

Furthermore, we advise that you create a comprehensive backup of your website before proceeding with any changes. This measure is crucial to ensure the safety and integrity of your site’s data.

Kind Regards,
8theme team

#385747 Copied

Andrew Mitchell

Support staff

March 12, 2024 at 13:04

Dear Inesita,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#386528 Copied
Tagged: effective woocommerce settings, improving user communication, password change notification, troubleshooting woocommerce issues, user account management, wordpress notification solutions, wordpress woocommerce themes
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Users don’t receive the password change notification from my web page

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