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Users see the admin panel - by Goostaf - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Goostaf

Goostaf

Participant

October 21, 2021 at 09:49

Hello, a user wrote to us today that he sees the admin panel on the site, how is this possible?

Please, contact administrator
for this information.

#306051 Copied Theme version: .0.0.1

9 Answers

Olga Barlow

Support staff

October 21, 2021 at 11:59

Hello,

Check the permissions of that user. Maybe he has admin permissions. Did you try to log in to user account and check by yourself?

Theme does not affect the admin bar because it’s the default WordPress option.

Regards

#306070 Copied

Goostaf

Participant

October 21, 2021 at 12:48

Wp rocket: They have a setting Cache registered users, maybe for this reason, ask them then, it’s very strange.

#306079 Copied

Olga Barlow

Support staff

October 21, 2021 at 13:03

Hello,

That option should not cause the mentioned issue.
Do you have the login and pass of the user that has the mentioned problem? Access to what dashboard option does he get? What user role does that user have?

Regards

#306084 Copied

Goostaf

Participant

October 21, 2021 at 13:07

No, in general, the user has no data, or rather, there are no users, only administrators, but a stranger writes here in general, and on the screen it is the administrator’s account.

Please contact administrator
for this information.

#306085 Copied

Olga Barlow

Support staff

October 21, 2021 at 13:12

Hello,

Then he is logged in as admin. You need to clarify how it’s happened.

Regards

#306087 Copied

Goostaf

Participant

October 21, 2021 at 13:16

maybe this is so, somehow the data got into the hands of users, but I don’t think he would write to us about it. I still think that recently we had a Multisite network, but I went in and watched the admin panel, I assumed that this was just my problem in the browser, but apparently not.

#306089 Copied

Goostaf

Participant

October 21, 2021 at 13:24

The most interesting thing is that Multisite was removed, and sites on subdomains are opened somehow :)))

Please contact administrator
for this information.

#306090 Copied

Olga Barlow

Support staff

October 21, 2021 at 13:34

Hello,

Make sure that you really removed the site from WP Dashboard > My Sites > Sites. Also, if you don’t want to use the network at all then disable it in the wp-config.php file. And change all the passwords for all the admins you have on your site just in case.

Regards

#306092 Copied

Goostaf

Participant

October 21, 2021 at 13:39

Thank you, let’s check everything again, the network was turned off.

#306094 Copied
Tagged: admin panel, easy to use, seo friendly, user experience, user interface, woocommerce wordpress templates
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