This topic has 9 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi
Hi,
I’ve just started encountering this issue. Users cannot login/register account on the website. Once they click on Sign in they get “Critical Error Occurred” page. Nothing else shows up.
How do I fix it?
Hello Joanna,
Thank you for getting in touch with us.
Please provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Best Regards,
8Theme’s Team
I have given the login password via private content area.
Just go into the Hostinger account, then click on websites, website will show up, click on admin panel and you’ll be into WP.
Dear Joanna,
We hope this message finds you well. It appears that there was an issue with the username or password entered. Could you please verify your credentials and try again?
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
I’ve shared the login credentials again. Pls try to fix it ASAP.
Hi @Joanna,
It requires 2FA verifications: https://tinyurl.com/2b73fphm.
Can you please provide FTP Account & WP Admin account instead?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
I have shared the details.
Hi @Joanna,
There was an error with your custom codes. We’ve already fixed it for you:
– The old code:
function redirect_pending_user($error_codes) {
// Add custom error code to the list of error codes
$error_codes[] = 'pending_approval';
return $error_codes;
}
add_filter('login_errors', 'redirect_pending_user');
– The correct code:
function redirect_pending_user($error_codes) {
// Add custom error code to the list of error codes
if(is_array($error_codes))
$error_codes[] = 'pending_approval';
return $error_codes;
}
add_filter('login_errors', 'redirect_pending_user');
Now the error disappear. Can you please check again?
Thank you!
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