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Using Woocommerce search filters but they are not displaying properly

This topic has 9 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Teal

Participant

June 29, 2022 at 11:59

Hi there,

I have created sidebars for specific pages but the filters (woocommerce Product Search filters) are not displaying properly. I have added padding and tried various settings in the filter plugin, but when I select one atribute (say size) the content in lother filters dissapears. We have filters on all of our category pages and they are all different, specific to the product type, but we are seeing the same problems with them all.

Please see the screen shot: https://prnt.sc/JOb4TFsUGaQ8

Can you help?

Thanks

Guy

Please, contact administrator
for this information.

#327429 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

8 Answers

Rose Tyler

Support staff

June 29, 2022 at 12:23

Hello,

So you are using an additional plugin.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Have you tried to contact the support of that plugin first? Please do this, then let us know the result.

Regards

#327432 Copied

Teal

Participant

June 29, 2022 at 12:49

The plugin is a search filter plugin by WooCommerce. I have contacted them and they said that it is the theme which is causing the display issues. I know that there may just be some compatibility issues, but we were using the 8theme filters and the results were not correct when filtering by atribute, so needed to try a different version, but now there is this issue with display.

I was hoping you might know a simple solution maybe it is just a CSS problem?

There was another issue with displaying the filters where there was a shaddow over the filter content, so you could not see or click some content, but I solved that by turning off the scroll wityhin filter in the XStore settings.

Thanks again for your help

#327441 Copied

Rose Tyler

Support staff

June 29, 2022 at 12:50

Hello,

Please provide FTP access also.

Regards

#327443 Copied

Teal

Participant

June 29, 2022 at 15:27

Thanks

Please contact administrator
for this information.

#327570 Copied

Rose Tyler

Support staff

June 30, 2022 at 06:55

Hello,

Thanks for the reply.
I passed the issue to our developers. I’ll inform you once get an answer.

Regards

#327632 Copied

Rose Tyler

Support staff

June 30, 2022 at 10:21

Hello,

Clear cache and check now, code was added via your child theme https://prnt.sc/GFa59JfI3-Z0

Regards

#327664 Copied

Teal

Participant

July 5, 2022 at 14:28

Hi There,

It is unfortunately still the same. It seems to be intermitent with no real pattern, but if I go to a sub menu page and select a size of product the atribute filters diappear from view.

https://prnt.sc/rdgmT6NWVmui

Regards

Guy

#328909 Copied

Rose Tyler

Support staff

July 6, 2022 at 08:23

Hello,

Please keep the Sidebar Widgets Toggle option disabled.

Regards

#328979 Copied
Tagged: display, filters, properly, search, themes, woocommerce, wordpress
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