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Variable product chopped images - by reproaid

This topic has 4 replies, 2 voices, and was last updated 8 years, 12 months ago ago by Jack Richardson

reproaid

Participant

December 29, 2015 at 00:20

Hi There,
I hope you can help me with this – in variations I have added 3 photos (of three versions of product) and they are chopped on both sides on product page (please choose any colour variant):
http://www.serenityflames.co.uk/product/scented-candles-in-glass-inspiration/

but I use the same files (from Media) as a Product Image or Product Gallery and then all images look good:
http://www.serenityflames.co.uk/product/scented-candles-in-glass-inspiration/

I have created an admin user for you to check the issue – if possible.
Thank you.
Best regards,

Please, contact administrator
for this information.

#106094 Copied Theme version: Blanco 3.4 WooCommerce version: 2.4.12

3 Answers

Jack Richardson

Support staff

December 29, 2015 at 10:46

Hello,

I’ve set dimensions for single product in Woocommerce > Settings > Products > Display and regenerated thumbnails. Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#106129 Copied

reproaid

Participant

December 29, 2015 at 14:18

Hi Jack,
Thank you for such a quick response.
There is one more issue I can’t solve by myself, I hope you can help.
In all variations I have added the weight and the dimensions of product in these fields (Weight (kg): [?], Dimensions (L×W×H) (cm):) but they don’t appear in ‘Additional Information’ tab, under product image on single product page.
Can you please tell me what I am doing wrong?
Thank you.

Best regards,

Please, contact administrator
for this information.

#106159 Copied Theme version: Blanco 3.4 WooCommerce version: 2.4.12

Jack Richardson

Support staff

December 30, 2015 at 01:30

Hello,

The same issue persists with default WordPress theme (Twenty Sixteen). You can switch theme in Appearance > Themes and check it yourself. You need to contact woocommerce support to investigate the problem.

Best regards,
Jack Richardson.

#106239 Copied
Tagged: chopped images, high quality, pixel perfect, seo friendly, variable product, woocommerce wordpress themes
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