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Variable product images are not displaying correctly

This topic has 4 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: fabio_vito
    Fabio
    Participant
    August 30, 2021 at 10:36

    Hello there,
    For the variable products, the product image is not changing on selecting different variation. On hovering the image the variation image is getting displayed. Once if I remove the main product image the variations are working completely fine. I have provided the link to a variable product in the private area. Please follow the below steps for checking the issue:
    1. Navigate to the product page in the link
    2. Select product color to red

    Expected Result:
    The product image should change to the red variation

    Result:
    The product image is not changing to red, on zooming the red image is displayed

    Please, contact administrator
    for this information.
    #300468 Copied Theme version: 8.01
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2021 at 13:13

    Hello,

    Make sure that you are using latest versions of the theme and Core plugin.
    Provide temporary wp-admin access.

    Regards

    #300499 Copied
    Avatar: fabio_vito
    Fabio
    Participant
    August 30, 2021 at 14:05

    We are using the latest version (V8.0.5) of the theme and core plugin. Please find the wp-admin access details in the private area

    Please contact administrator
    for this information.
    #300517 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2021 at 14:15

    Hello,

    I’ve changed “Image Loading Type” in Theme Options > Speed optimization. Check now

    Regards

    #300519 Copied
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