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VARIABLE PRODUCT NOT WORK - by Frankold - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

Frankold

Participant

August 19, 2021 at 18:57

Hello,
for some time after the last updates of the theme, I have noticed an “important” drop in orders.
Unfortunately I noticed that in the product pages, the “product variables” don’t work!
In practice it is not possible to select a variable, and therefore it is impossible to put the product in the cart.
PLEASE HELP ME!

Please, contact administrator
for this information.

#299366 Copied Theme version: 8.0.5

5 Answers

Rose Tyler

Support staff

August 20, 2021 at 14:49

Hello,

1/ Do you have this problem when the parent theme is activated? Check if the issue is caused by custom changes in your child theme.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

#299435 Copied

Frankold

Participant

August 20, 2021 at 16:22

Hi, Thanks for the quick support.
1) the child theme is active and there are no major changes.
2) I tried to deactivate some plugins and I notice that keeping the “Async JavaScript” plugin deactivated, the price of the variable products appears. (seems to work now)

Can you suggest some plugins that can replace the deactivated one?
(to speed up the loading of pages)

#299445 Copied

Rose Tyler

Support staff

August 21, 2021 at 08:50

Hello,

Try to play with the settings of the plugin, and contact the support of it.
We did not test such plugins with our theme officially, so we can’t give you a solid suggestion, unfortunately.
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#299484 Copied

Frankold

Participant

August 22, 2021 at 10:43

Infinitely thank you!
I have been using your templates for my clients for a long time now!
Fabulous.

Thanks.

#299542 Copied

Rose Tyler

Support staff

August 22, 2021 at 10:49

You’re welcome!

Regards

#299543 Copied
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