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Variable product or Smart group product can't be added to the cart

This topic has 7 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Matthieu Dara

Participant

August 13, 2020 at 10:15

Dear xStore team,
My products can’t be added to the cart… Variable or simple ones.
I also bought a plugin to create group products and it’s not working either with it…
You can try in on any products on my website :
https://ashante.dara-agency.com/product/gladiator-mask-1/
This is really annoying… Hope you can fix it.
Regards,

Please, contact administrator
for this information.

#247615 Copied Theme version: .6.3.9.1 WooCommerce version: 4.3.2

6 Answers

Matthieu Dara

Participant

August 13, 2020 at 10:24

I’ve reactivated the ajax for simple product and it’s now working.
For the variable products, it’s not working at all and here is an here is an error log :

30825#0: *1374969 FastCGI sent in stderr: “PHP message: PHP Warning: array_push() expects parameter 1 to be array, null given in /var/www/vhosts/dara-corporation.com/ashante.dara-agency.com/wp-content/themes/xstore/framework/woo.php on line 2299
PHP message: PHP Warning: array_push() expects parameter 1 to be array, null given in /var/www/vhosts/dara-corporation.com/ashante.dara-agency.com/wp-content/themes/xstore/framework/woo.php on line 2299
PHP message: PHP Warning: Invalid argument supplied for foreach() in /var/www/vhosts/dara-corporation.com/ashante.dara-agency.com/wp-content/themes/xstore/framework/woo.php on line 2303
PHP message: PHP Warning: Invalid argument supplied for foreach() in /var/www/vhosts/dara-corporation.com/ashante.dara-agency.com/wp-content/themes/xstore/framework/woo.php on line 2303” while reading response header from upstream

#247624 Copied

Olga Barlow

Support staff

August 13, 2020 at 12:19

Hello,

1) Provide us with FTP access to your site to check the issue in more detail.
2) Provide us with a link to the variable product that does not work.

Regards

#247666 Copied

Matthieu Dara

Participant

August 14, 2020 at 04:54

Hi,

Unfortunately I can’t share the FTP with you, each time that I want to share it with some support, they can’t connect it due to security problems… But, you can tell me what to change on the files and I can do it by myself.

Here is a variable product with the problem : https://ashante.dara-agency.com/product/gladiator-mask-2/.

Thank you

#247788 Copied

Olga Barlow

Support staff

August 14, 2020 at 17:33

Hello,

Point is that we don’t have ready to use fix of the problem and need to test a few variants.
We can provide you IPs of the support staff that will work on your issue. Will you be able to add then to the whitelist?

Regards

#247923 Copied

Matthieu Dara

Participant

August 16, 2020 at 16:46

Hi, yes please provide me the IPs and I’ll add it to the whitelist so you can investigate the matter and try your variants.

Thanks a lot for your help !

#248110 Copied

Olga Barlow

Support staff

August 17, 2020 at 16:08

Hello,

IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.

Regards

#248205 Copied
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