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Variable products and Snapchat Pixel Issues

This topic has 2 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

Cesar

Participant

February 5, 2021 at 17:13

Hello team,

We Installed the official Snapchat Pixel for WooCommerce (https://wordpress.org/plugins/snap-pixel-for-woocommerce/), and we found an issue when clicking on add to cart on a variable products (it only happens with variable products). The loading wheel keep looping and product is not added to cart. A page refresh is required to have product added to cart.

It seems to be an issue with WP Ajax.

Once theme is changed to WooCommerce Store Front, issue disappears and add to cart button works without problems.

We have disable Snapchat plugin to allow our customer to purchase, but you can replicate the issue described.

Please provide a permanent solution for this matter.

Thank you in advance,

Cesar

#272622 Copied Theme version: 7.2.4.1 WooCommerce version: 4.8.0

1 Answer

Rose Tyler

Support staff

February 5, 2021 at 18:40

Hello,

Try to disable Ajax add to cart via Theme Options.

Regards

#272634 Copied
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