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Variable products are not showing in parent product they are visible as an individual products

This topic has 8 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Divorah

Divorah

Participant

October 15, 2023 at 11:00

I have list a ring which is in multiple stone and metal shade. when I hover over the shop menu and select “sort by latest” option; then the product show same designs in different metal and stone shade as an individual product. The couple of pages are full with the same design but in different Gem and Metal and it looks weird. How can sort this issue?

Please, contact administrator
for this information.

#370194 Copied Theme version: 9.1.14 WooCommerce version: Niche market 04

7 Answers

Rose Tyler

Support staff

October 15, 2023 at 11:09

Hello, Divorah,

Thank you for contacting us and for using XStore.

Please try to disable Variations As Simple Products (Beta) in Theme Options > WooCommerce > Shop > Products design.

If this doesn’t help, please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#370195 Copied

Divorah

Participant

October 15, 2023 at 11:23

hello

Please contact administrator
for this information.

#370198 Copied

Divorah

Participant

October 15, 2023 at 11:32

I have tried this but it doesn’t work. for provide you temporary wp-admin access do I have to share login details with you?

#370200 Copied

Rose Tyler

Support staff

October 15, 2023 at 11:35

Hello, Divorah,

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#370201 Copied

Divorah

Participant

October 15, 2023 at 11:47

Ok I am providing you the detail which you required.

Please contact administrator
for this information.

#370203 Copied

Rose Tyler

Support staff

October 15, 2023 at 13:53

Hello, Divorah,

We appreciate your prompt response.

Please clear cache and check now.

Kind Regards,
8theme team

#370208 Copied

Divorah

Participant

October 16, 2023 at 16:14

Thank you so much for you quick response and special thanks to solve my problem.

#370361 Copied
Tagged: best woocommerce themes, individual product display, parent product visibility, variable products issue, woocommerce best sellers, woocommerce troubleshooting
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Variable products are not showing in parent product they are visible as an individual products

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