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Variable products not showing after Xstore theme update?

This topic has 19 replies, 3 voices, and was last updated 2 weeks, 3 days ago ago by Luca Rossi

Nicolo

Participant

January 28, 2025 at 13:33

Hi

After updating the theme there seems to be an issue with the site.

The variable products are not showing the variations?

Any idea of the root issue here, and how can we fix it?

I had to move this to the staging site, to not cause friction to the visitors on live site.

All the info about the staging site is in the private content area.

Regards

Please, contact administrator
for this information.

#432557 Copied

18 Answers

Rose Tyler

Support staff

January 28, 2025 at 14:56

Hello,

It is surprising that you are the only one who has reported such an issue; it is possible that the problem may not be related to the theme update.

The email you used belongs to the customization team, and unfortunately, we do not have access to it. Kindly disable the additional verification or use an email from the Private Content area.

Best regards,
8Theme Team

Please contact administrator
for this information.

#432572 Copied

Nicolo

Participant

January 28, 2025 at 15:57

Thanks for the notice.

I added access to you in the private content area.

I also tried to deactivate the child theme, i now have the parent theme active and i am now able to click the different variations.

Does this mean that the issue is coming from the child theme?

Regards

Please contact administrator
for this information.

#432581 Copied

Rose Tyler

Support staff

January 28, 2025 at 16:36

Hello,

We appreciate your prompt response.

In this case, we kindly recommend reviewing the code added to the child theme and comparing the Theme Options to identify any discrepancies that might be causing the issue.

For example, you may connect to the files via FTP and temporarily rename the files that were modified in the child theme. This will help determine if the issue is related to those files. Once you identify the specific file causing the problem, we suggest removing the code in sections to pinpoint the exact part that needs to be modified in order to resolve the situation.

Please note that any changes made to the child theme fall outside the scope of our original code and, therefore, are beyond our area of responsibility.

Best regards,
8Theme Team

#432589 Copied

Nicolo

Participant

January 28, 2025 at 17:08

I totally understand that

The reason i ask about the child theme is because the only ones who have toched the child theme is your 8th theme paid customization service.

I appreciate the conflict testing procedure, and will forward to the right department, thanks!

Regards

#432593 Copied

Luca Rossi

Support staff

February 1, 2025 at 07:39

Dear Nicolo,

We hope this message finds you well.

We apologize for the delay in reaching out to you. We kindly request your assistance in helping our development team disable the two-factor authentication (2FA) verification on the staging site associated with the Xstore_support account.

Your support in this matter would be greatly appreciated.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

#433004 Copied

Nicolo

Participant

February 1, 2025 at 19:58

Hi

I have now fixed the login 2 auth. Disabled until feb 21.

You still have to verify and log in via a link sent to this email after entering the login credentials.

Email:

8theme.dev@gmail.com

I suspect that something in the child theme is hiding/overwriting/conflicting with the woocommerce plugin.

If its so, how can we fix this permanently for scale?

After you have found a scalable solution, please also implement it for the live site, its the excact same log in credentials.

Live site:
https://elmate.no/

Regards

Please contact administrator
for this information.

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support staff only.

#433044 Copied

Luca Rossi

Support staff

February 5, 2025 at 06:06

Dear Nicolo,

We hope you are doing well.

We have encountered some difficulties in receiving verification emails at 8theme.dev@gmail.com.

Could you kindly assist us in completely disabling the two-factor authentication (2FA) on the staging site only? Your support would be greatly appreciated.

Thank you in advance for your help.

Best regards,
8Theme Team

#433367 Copied

Nicolo

Participant

February 5, 2025 at 16:00

Hi (time urgent)

2auth is completely disabled now.

Please log inn with this one! (check private)

Please do it asap before the link expires

Please contact administrator
for this information.

#433431 Copied

Nicolo

Participant

February 7, 2025 at 17:36

Hi,

The issue is fixed now. Please log in using the credentials in the private area.

However, there seems to be another issue with the child theme code as well:
– the label “Velg Frekvens” is missing from the UI. How can we resolve this? (Added screenshots to showcase it)

The custom code in the child theme seems to be causing recurring issues, requiring frequent fixes. Can we optimize it for better scalability and stability to reduce errors? This was a paid service so i would really appreciate your thoughts on this matter.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#433690 Copied

Luca Rossi

Support staff

February 10, 2025 at 07:10

Dear @Nicolo,

We apologize for the delayed response, as it was the weekend.

Our development team is currently working on this, and we will inform you as soon as it is completed.

Thank you for your patience.

Best regards,
8Theme Team

#433886 Copied

Nicolo

Participant

February 11, 2025 at 17:55

Great to hear that

Any updates on it?

#434080 Copied
Luca Rossi

Support staff

February 12, 2025 at 18:18
Dear @Nicolo,

We would like to inform you that we have removed the custom CSS code, and everything is now functioning correctly: (https://tinyurl.com/2dkhq8hn).

Kindly exercise caution when adding custom CSS code in the future to avoid any potential issues.

The removed CSS code was as follows:

.single-product .woocommerce table.wishlist_table tr:last-child, .single-product table tr:last-child { display: none; }

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team
#434173 Copied
Nicolo

Participant

February 12, 2025 at 19:23

Great to see that we found the root cause! thanks

I will absolutely be cautious with custom css moving forward

The label issue is still there though, its still hidden!

Please check attachments

Looking forward to yiur quick reply so we can close this ticket.

Thanks!

Files is visible for topic creator and
support staff only.

#434175 Copied

Luca Rossi

Support staff

February 13, 2025 at 16:14

Hi @Nicolo,

Could you please check again?

https://tinyurl.com/2beh7f7l

Thank you!

#434262 Copied

Nicolo

Participant

February 13, 2025 at 19:50

It works great!

Thanks alot Luca, very glad you found a solution.

These 2 fixes
– Label text
– Remove the css that hid the variable products

how can we implement them on the live site?

– Unfortunately i cannot push the staging to live due to new orders and other changes that had occured in the meantime.

Please contact administrator
for this information.

#434272 Copied
Luca Rossi

Support staff

February 15, 2025 at 11:05
Dear @Nicolo,

1. Please find and remove this custom CSS code on your LIVE site:

.single-product .woocommerce table.wishlist_table tr:last-child, .single-product table tr:last-child { display: none; }

2. Under functions.php file on the line 11, please remove //: https://userimg.8theme.com/storage/2025/02/07/31531-Velg%20frekvens%20not%20showing%20anymore%20-%20how%20to%20fix.png

Hope it helps!
#434395 Copied
Nicolo

Participant

February 15, 2025 at 16:03

After logging in to make the changes i see that the “Velg frekvens” is not working properly!

Its appearing before the dropdown, not after click. This may have to do with your edits of the child theme.

It needs to be invinsible before any variations are active, and appear after one is clicked. I added a video to showcase this.

https://www.loom.com/share/54aa1ac30de541ca9d6cce92d6549df4

Appreciate your quick response to this matter.

#434427 Copied
Luca Rossi

Support staff

February 16, 2025 at 15:21
Hi @Nicolo,

Can you please check again?

https://stg-httpselmateno-staging.kinsta.cloud/produkt/guarani-energia-yerba-mate-te/

If it’s working, please add this custom CSS code:

.single-product .has-subscription-plans .woocommerce-variation.single_variation::before { content: 'VELG FREKVENS:'; color: #000; font-family: Staatliches; font-size: 16px; font-style: normal; font-weight: 400; line-height: normal; margin-bottom: 0.5em; }

Then add \\ to line 11 of functions.php file in your child theme from the LIVE site also.

https://tinyurl.com/24vzax5o

Thank you!
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