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Variable products show out of stock even though Managing Stock and stock numbers are included

This topic has 6 replies, 3 voices, and was last updated 1 days, 3 hours ago ago by Jack Richardson

Safe Desires

Participant

February 15, 2025 at 06:18

I have tried flushing cache, incognito, creating the product from scratch…no luck.

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for this information.

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#434377 Copied Theme version: 9.4.7

5 Answers

Rose Tyler

Support staff

February 16, 2025 at 09:01

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results and if this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#434446 Copied

Safe Desires

Participant

March 24, 2025 at 21:35

I finally found the condition under which this happens. Since I tried recreating the product multiple times with the same result, it turns out that the issue is the number of variations (42). Is there a setting that can be adjusted to allow for this many variations to show in-stock? In the attached video, you can see that the issue arises when I go from 28 to 35 variations.

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#438504 Copied

Jack Richardson

Support staff

March 25, 2025 at 09:29

Dear @Safe Desires,

I hope you are doing well.

Could you kindly review the following solution and consider implementing it on your website? You can find the details here: https://www.8theme.com/topic/problem-with-variation-swatches-not-displaying-out-of-stock-correctly-in-all-cases/#post-362807.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

#438549 Copied

Safe Desires

Participant

March 25, 2025 at 20:07

Please look at the screenshot to make sure I placed the code in the right file. The product still shows out of stock. I already flushed the cache.

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support staff only.

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Jack Richardson

Support staff

March 26, 2025 at 08:37

Dear @Safe Desires,

Thank you for reaching out.

We kindly advise against modifying the parent theme files, as any changes made will be overwritten with the next update. During the demo installation process, you have the option to create a child theme.
More information about child-themes -> https://developer.wordpress.org/themes/advanced-topics/child-themes/.

If you prefer not to use the child theme but still need to add custom code snippets as suggested, we recommend using a plugin that facilitates such implementations. Some suitable options include:

– https://wordpress.org/plugins/code-snippets/
– https://wordpress.org/plugins/insert-headers-and-footers/

To assist you, we have installed and activated one of these plugins and added the previously mentioned snippet. You can review the implementation here: https://prnt.sc/RNOUlPIEYLHe. As a result, the product variations are now displaying correctly. Please verify this from your end: https://prnt.sc/zQZ715z5KSxJ.

If the issue has been resolved, we kindly ask you to mark this topic as closed.

Thank you for your cooperation and for respecting our support time.

Best regards,
Jack Richardson
8Theme Support Team

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