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Variable products show out of stock even though Managing Stock and stock numbers are included

This topic has 2 replies, 2 voices, and was last updated 3 days, 12 hours ago ago by Rose Tyler

Safe Desires

Participant

February 15, 2025 at 06:18

I have tried flushing cache, incognito, creating the product from scratch…no luck.

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#434377 Copied Theme version: 9.4.7

1 Answer

Rose Tyler

Support staff

February 16, 2025 at 09:01

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results and if this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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