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Variations showed on the overview page even when it is disabled

This topic has 8 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

Wouter De Ruyck

Participant

November 5, 2024 at 09:44

Hi,

I have some issues related to the overview pages. As you can see here https://nevergiveuponyourdream.eu/product-category/cycling-clothing/ the same product appears multiple times on the overview page, every variations appears on it.

I disabled variations as simple products, but they still appear. We tried everything in our knowledge (even modification of child theme), but no luck.

Can someone point me in the right direction?

Please, contact administrator
for this information.

#422114 Copied Theme version: 9.4.4

7 Answers

Rose Tyler

Support staff

November 5, 2024 at 10:10

Hello,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the overview pages, where product variations are appearing as individual products despite disabling them as simple products. We appreciate your efforts in trying to resolve this on your own.

We’ve re-saved Theme Options settings.

Please clear the cache and check the result.

Best Regards,
8Theme’s Team

#422117 Copied

Wouter De Ruyck

Participant

November 5, 2024 at 10:56

Hello,

Thanks for the quick help. How did you do this? Because we did a lot of tests and didn’t succeed. Seems to be ok now!

Wouter

#422129 Copied

Rose Tyler

Support staff

November 5, 2024 at 11:06

Hello,

You’re welcome!

Maybe there was a cache issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#422134 Copied

Wouter De Ruyck

Participant

November 5, 2024 at 22:58

Hi,

Can you tell me what exactly you did for saving them? Because we tried for at least 6hrs ourself and no luck, so I guess we did something wrong.

Thanks!

#422226 Copied

Rose Tyler

Support staff

November 6, 2024 at 08:39

Hello,

We are glad to hear that the issue has been resolved, although we did not take any special actions.

We sincerely hope that similar problems will not arise in the future. However, should any issues occur, please do not hesitate to contact us, and we will be happy to record a video of our actions to assist you.

Best Regards,
8Theme’s Team

#422259 Copied

Wouter De Ruyck

Participant

November 6, 2024 at 08:41

Ok. Strange, because you told me “We’ve re-saved Theme Options settings.”, and that is the only thing you did, and would like to know how exactly, just to be sure that I didn’t do anything wrong.

#422260 Copied

Rose Tyler

Support staff

November 6, 2024 at 08:53

Hello,

Ok. We’ve clicked on Publish – https://prnt.sc/nv-jRs7UL1s4

Best Regards,
8Theme’s Team

#422264 Copied
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