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Variation Gallery Display Issue – Need Assistance

This topic has 6 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Luca Rossi

EmporioWeb

Participant

March 4, 2024 at 14:32

Hello,

I am currently facing an issue with the Variation Gallery on my website, and I would greatly appreciate some assistance in resolving it.

Problem Description:
When I enable the Variation Gallery option and attempt to choose a product color, the images change correctly, but the gallery is not displaying correctly. Specifically, the main image is being repeated multiple times in the vertical view.

Thank you in advance for your assistance.

Best regards,

Please, contact administrator
for this information.

#385572 Copied Theme version: .9.2.3.0.0.1

5 Answers

Rose Tyler

Support staff

March 4, 2024 at 16:23

Hello, EmporioWeb,

Thank you for reaching out to us with your concern regarding the Variation Gallery on your website.

Please update the theme and plugins, clear the cache, and check how it works then. Let us know the result.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#385591 Copied

EmporioWeb

Participant

March 5, 2024 at 13:01

Dear Support Team,

Thank you for your prompt response and the provided instructions. We have successfully updated the theme and all the plugins. Additionally, we have cleared the cache as suggested.

Unfortunately, the issue with the Variation Gallery on the product page persists.

Please contact administrator
for this information.

#385708 Copied

Rose Tyler

Support staff

March 5, 2024 at 13:13

Hello, EmporioWeb,

We appreciate your prompt response.

We kindly request that you proceed with downgrading the PHP version on our server to version 8.0. Should this action fail to resolve the issue at hand, we would appreciate it if you could grant us FTP access. This will enable us to conduct a more thorough investigation into the matter.

For your reference, we have not encountered this particular problem on our test site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We look forward to your cooperation in this matter.

Best regards,
8Theme’s Team

#385714 Copied

EmporioWeb

Participant

March 5, 2024 at 17:16

Thank you for your quick response and guidance. We followed your instructions and downgraded the PHP version as suggested. However, we regret to inform you that the issue with the Variation Gallery on the product page still persists.

Please contact administrator
for this information.

#385753 Copied

Luca Rossi

Support staff

March 6, 2024 at 08:27

Dear EmporioWeb Team,

We hope this message finds you well.

We are writing to inform you of a compatibility issue that has arisen between our product gallery feature and the iubenda plugin, which provides an all-in-one compliance solution for GDPR, CCPA Cookie Consent, among other regulations.

Upon investigation, we discovered that the product gallery experiences conflicts when the iubenda plugin is active. To resolve this issue temporarily, we have deactivated the iubenda plugin, which has resulted in the product gallery functioning correctly once again.

In light of this, we kindly request your assistance in identifying alternative GDPR/CCPA Cookie Consent plugins that are compatible with our product gallery. Your recommendations would be greatly appreciated.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
The 8Theme Team

#385780 Copied
Tagged: variation gallery issue, woocommerce gallery problem, woocommerce support services, woocommerce theme help, wordpress theme assistance, wordpress theme solutions, wordpress variation display
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