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Variation image issues - by queenb123 - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

queenb123

Participant

February 2, 2021 at 18:24

hi,

So many variations problems – wont come through via screen shots – Please take a look at this video:

https://streamable.com/1injua

as you can see the variation images are not behaving?

I choose a variation and image is missing as per the video, there is no plugin conflict as the one plugin that did not come with the theme – i deactivated — turns out thats not the issue.

I have not used any plugin for the variations – just what the theme offers – can you fix this pls?

Logins in private area – (please keep this secure as my site was hacked and it took me 2 days to rebuild everything.)

Many thanks!

http://sacred.amulets.dzedcomics.co.uk/product/guardian-basastat-copy/

Please, contact administrator
for this information.

#271872 Copied Theme version: 7.0.0 WooCommerce version: latest

11 Answers

Rose Tyler

Support staff

February 3, 2021 at 09:56

Hello,

Thanks for contacting us.
Please provide FTP access also.

Regards

#271983 Copied

queenb123

Participant

February 3, 2021 at 10:02

Hi,

Please see logins in private area.

Please contact administrator
for this information.

#271984 Copied

queenb123

Participant

February 3, 2021 at 12:01

i have noticed the same thing happens with your variable product demo:

https://streamable.com/bfax8w

#272032 Copied

queenb123

Participant

February 3, 2021 at 18:17

Any updates on this pls – my products are ready to go in and i have a deadline!

#272143 Copied

Rose Tyler

Support staff

February 4, 2021 at 09:54

Hello,

Download etheme.min.js file from this page – https://dropmefiles.com/TXlWF and re-upload it into xstore\js folder via FTP. Clear cache before checking the result.

Regards

#272239 Copied

queenb123

Participant

February 4, 2021 at 09:58

ok i will – but will this affect the theme update as i now have an alert to update the theme, if i update will it go back to the way it was?

#272241 Copied

Rose Tyler

Support staff

February 4, 2021 at 10:05

This update is not obligatory, you can skip it. We plan to release a new theme version within the week, and the fix will be included there.

Regards

#272243 Copied

queenb123

Participant

February 4, 2021 at 11:55

Ok cool, how do i “sleep” an update – do i just ignore it?

#272279 Copied

Rose Tyler

Support staff

February 4, 2021 at 15:29

Yes 🙂

Regards

#272354 Copied

queenb123

Participant

February 10, 2021 at 14:34

hi i have rebuilt my site as it kept getting hacked, this variation issue is still happening even with your fix above:

please see video:

https://streamable.com/61faw0

i have the latest version of the theme – i am using child theme to build and this is the latest install – unless i need to copy the above fix into child theme?

unfortunately i have had to rebuild the site 3 times and i cannot give you access to the back end – everytime i do that i keep getting hacked and this sets me back – so if you can please give me the fix here as the above is not working.

I am now with a new hosting provider with a new server and just want to contain who has access to my sites from now on.

So please tell me the fix here.

Many thanks.

#273448 Copied

Olga Barlow

Participant

February 10, 2021 at 22:15

Hello,

Could you, please, provide us with link to your product?

Regards

#273517 Copied
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