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Variation Images are not displayed once clicked

This topic has 4 replies, 2 voices, and was last updated 1 months ago ago by Luca Rossi

nirvana5

Participant

October 17, 2024 at 05:00

The site (multisite) has been having issue that for variable products, once click at
any variation, the corresponding attached image is NOT displayed!

For Some other products, the images are displayed fine.

Please, contact administrator
for this information.

#419051 Copied

3 Answers

Luca Rossi

Support staff

October 18, 2024 at 09:47

Hi @nirvana5,

Could you please help us to do the following things below for testing conflicts?

– Disable all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

– Temporarily disable all your custom codes in your child theme to make sure this issue is not coming from your custom codes.

Let us know how it goes!

Best Regards,
8Theme’s Team

#419348 Copied

nirvana5

Participant

October 21, 2024 at 14:53

I did all the above, the issue is still there.

I also created another topic for this issue, and it got deleted!

I have Priority support ( 3 licenses).

#419768 Copied

Luca Rossi

Support staff

October 22, 2024 at 13:29

Hi @nirvana5,

It seems to work fine now.

Please check our video: https://www.awesomescreenshot.com/video/32814424?key=892ef9d8c5ef3a27d28710e1aea3819a

Best Regards,
8Theme’s Team

#419965 Copied
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