Variation product - by Nemedalist - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

  • Avatar: Nemedalist
    Nemedalist
    Participant
    January 4, 2016 at 19:20

    i have some problems with variation product and i cant understand what problem is. I try explain,seems if a list attributes not a longest, it is work great, but if i am to increase a list and add more printers models something wrong happens

    http://test.cmyk.me/product/magenta-rfid-tag-256/ – there is all great, algorithm shows related products correctly.

    /Printer brand/ – fuji-OR-oce-
    then /Printer models/ only Fuji’s OR Oce’s models in list
    then /Ink type/ only Fuji’s OR Oce’s ink type in list

    but if i increase printers models list for both brands printer i have wrong

    /Printer brand/ – fuji-or-oce-
    then /Printer models/ all Fuji’s and Oce’s models in list
    then /Ink type/ all Fuji’s and Oce’s ink type in list
    http://test.cmyk.me/product/yellow-oce-fuji-chip/ it is complitly wrong

    Please, contact administrator
    for this information.
    19 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    January 4, 2016 at 19:32

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 5, 2016 at 20:13

    Eva hi!
    i did (to update the theme to the latest version) but it is not help =(
    Same problems i have

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 5, 2016 at 20:39

    latest what i have is WooPress_Theme-v2.5.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 6, 2016 at 03:04

    After, when plugin was updated the main page is broken. Seems need find someone who can help me fix all my problems

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 6, 2016 at 03:19

    fix main page…
    variation product still not work correctly

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 6, 2016 at 03:50

    i found WooPress_Theme-v2.7.2 and make update but it doesn’t help… the main page is broken again

    Avatar: Eva
    Eva Kemp
    Support staff
    January 6, 2016 at 12:35

    Hello,

    Please delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from a new theme package.

    Regards,
    Eva Kemp.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 7, 2016 at 05:29

    Eva thanks a lot for advice but it is not help to fix my problem.

    i made brand new theme installation on localhost

    – woopress Version 2.7.2
    – wordpress Version 4.4
    – woocommerce Version 2.4.12

    backend screencast
    frontend screencast

    looks like the problem is to much attributes … in short attributes case all going well

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 7, 2016 at 06:05

    it is make me crazy… why identical product pages have different product photo block size?
    anyway i make “short list attributes” product on same localhosts location site
    here diferent beetwin long and short attributes lists, the it looks like correct assumption that problem is not a version woopress or woocommerce….

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 7, 2016 at 19:38

    Eva hi!
    Any new idea will be acceptable
    I lost a lot of time, this problem is interfering to go ahead. Need to find some solution and to solve it.

    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2016 at 12:27

    Hello,

    Please show direct pages where you have problems with images and provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 8, 2016 at 23:01

    http://test.cmyk.me/product/magenta-rfid-tag-256/ there is all ok

    http://test.cmyk.me/product/yellow-oce-fuji-chip/ there is not ( when user’s PRINTER BRAND was Oce Arizona chosen, PRINTER MODELS in next step are Oce 2XX/3XX/4XX/5XX/6XX series models only. Not Acuity! it is Fuji models.)

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 08:49

    Hello,

    As I see image is shown properly:
    http://storage1.static.itmages.com/i/16/0111/h_1452498117_8558582_2fef3852ef.png

    Regarding the variations, the same issue persists with default WordPress theme (Twenty Fifteen). We recommend you to contact Woocommerce support to investigate the problem.

    Best regards,
    Jack Richardson.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 12, 2016 at 20:09

    my opinion

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 13, 2016 at 11:42

    Hello,

    We provide support only for our theme, not to the plugins even if they are included in the theme package.
    If the problem persists with default WordPress theme too, then the issue is related to plugin.
    In your case it’s related to Woocommerce plugin and you have to contact their support team. Ask them to check issue with default theme, not with ours.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 13, 2016 at 20:19

    Ok i got it!
    Seems we have misunderstanding. Looks like users buy this theme like “ready to use” solution but it not true. Yours point of view “we are a good – woocommerce is bad” looks strange because first of all, you sales an E-COMMERCE THEME
    Well, I understood! Great work guys, seriously!
    i’m standing and applauding for your hard work.

    Avatar: Eva
    Eva Kemp
    Support staff
    January 14, 2016 at 12:35

    Hello,

    I’ve fixed the Woocommerce issue. I’ve added this code in functions.php file:

    function custom_wc_ajax_variation_threshold( $qty, $product ) {
    	return 1000;
    }
    
    add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 1000, 2 );

    You can read about it in Woocommerce article:
    https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

    Check your variations now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Nemedalist
    Nemedalist
    Participant
    January 18, 2016 at 01:05

    Eva thanks a lot for your help and forgive my emotions. My assumptions and conclusions about your team professionalism completely erroneous.
    i am apologize!

    Avatar: Eva
    Eva Kemp
    Support staff
    January 18, 2016 at 09:00

    Hello,

    You’re welcome.

    Nevermind, everything is fine.
    If there are any questions feel free to contact us.

    Have a nice day.

    Regards,
    Eva Kemp.

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