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Variation swatches and shortcodes don´t work

This topic has 20 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

Marie

Participant

March 22, 2023 at 11:13

Hi! I have some issues with shortcodes and variation swatches.

1.When any variation is out of stock, in the shop page appears without crossline (I want to show it)
I selected cross line in “Theme Options > WooCommerce > Shop elements > Variation Swatches “ but it doesn’t work

2. Shortcodes don´t work

3. Instagram Feed only shows this error in front page: Error: Undefined error

I have some questions too:

3. How can I add more filters in categories page?

4. How can i make the length of price filter smaller?

I have all plugins and themes upgraded to the last version

Thanks for your help!

Please, contact administrator
for this information.

#350836 Copied Theme version: Versión: 9.0.5 WooCommerce version: 7.5.1

19 Answers

Rose Tyler

Support staff

March 22, 2023 at 13:11

Hello, Marie,

Thank you for contacting us and for using XStore.

1/ “Hide out of stock items from the catalog” needs to be enabled in WooCommerce > Settings > Products > Inventory.

2/ In order to better assist you, please provide an example of the shortcode, the URL of the page where the issue is visible, and temporary wp-admin access to your site via the Private Content area.

3/ We apologize for the inconvenience, but we are currently experiencing an issue with our Authorization APIs for Instagram. We are working diligently to resolve this issue within the next week. Thank you for your patience and understanding.

4/ Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > add widgets into the Shop sidebar area. Categories pages inherit it from the Shop page.

5/ There is no such option, but you can change the width of the sidebar – https://prnt.sc/ucZ7k-0oI4-H

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350851 Copied

Marie

Participant

March 22, 2023 at 21:06

Hi, Rose!

1. Fixed, thanks

2. You can see the shortcode in the URL page in private content

3. Ok, I’ll wait

4. Ok. Thanks!

5. Ok. Thanks!

I have a problem with “Built in E-mail builder”. It works fine with default templates like “new order”, but I created 2 new mails (One for Picked up order and the other for Ready to pick up order) and they have default woocommerce styles. How can i fix that?

Thanks for your help.

Best regards

Please contact administrator
for this information.

#350900 Copied

Rose Tyler

Support staff

March 23, 2023 at 11:51

Hello, Marie,

Thank you for your response.

We kindly request that you provide us with temporary wp-admin and FTP access so that we can investigate what can be done to assist you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

#350955 Copied

Marie

Participant

March 29, 2023 at 11:13

Hi!

The ftp and wp-admin acces are in private area

Best regards

Please contact administrator
for this information.

#351624 Copied

Rose Tyler

Support staff

March 29, 2023 at 12:18

Hello, Marie,

Thank you for the response.

https://prnt.sc/GSoGXXkLcswo We can’t log in Please check and provide the correct credentials.

Kind Regards,
8theme team

#351636 Copied

Marie

Participant

March 30, 2023 at 10:18

Hi,

Sorry, try this one

Thanks

Please contact administrator
for this information.

#351737 Copied

Rose Tyler

Support staff

March 30, 2023 at 10:38

Hello, Marie,

Thank you for the response.

2/ Do you mean [product_brand] shortcode? Where did you get it and how to add it? It is not our shortcode, so we are not responsible for it.

Our Brands settings are in Theme Options > WooCommerce > Shop elements > Brands. But they work for our custom port type – brands, not for brands added by a 3rd party plugin.

6/ What plugin do you use to create 2 new emails? They are visible in our email builder? Please describe the situation in more detail with screenshots.
Also, please read this topic – https://www.8theme.com/topic/built-in-email-builder-woo-subscription-email-templates-are-missing/

Kind Regards,
8theme team

#351740 Copied

Marie

Participant

March 31, 2023 at 11:26

Hi!

2. Yes. This web is a restyling. I thought the shortocode was yours, but it seems is from another plugin. i deactivated all, but the shortcode still is here. I’ll keep looking

6. I am using your email builder. Yes they are visible in your email builder as you can see here:

This is the design:

But this what I get:

I used this code in functions, but it didn´t work:
add_filter(‘viwec_accept_email_type’, function($emails) {
$emails[] = ‘picked_up_order’;
$emails[] = ‘ready_pickup_order’;
return $emails;
});

Thanks
Best regards

Please contact administrator
for this information.

#351872 Copied

Rose Tyler

Support staff

March 31, 2023 at 11:57

Hello, Marie,

Thank you for the response.

Please provide FTP access, I will ask our dev team to check what can be done to help you.

Kind Regards,
8theme team

#351875 Copied

Marie

Participant

March 31, 2023 at 19:02

Hi, Rose

Ok, thanks.

Other thing: How can I hide empty brands in header menu?

Best regards

Please contact administrator
for this information.

#351911 Copied

Rose Tyler

Support staff

April 2, 2023 at 14:28

Hello, Marie,

We can’t connect https://prnt.sc/27G-E0dETRSK Please check the credentials.

If you have any other questions, please open up new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and describe requests in more detail with screenshots.

Kind Regards,
8theme team

#351987 Copied

Marie

Participant

April 2, 2023 at 20:36

Hi!

Ok, I have created a new topic with the other question.

Thanks.
Best regards

Please contact administrator
for this information.

#352022 Copied

Rose Tyler

Support staff

April 3, 2023 at 10:21

Hello, Marie,

Thank you for your response.

Comparing plugins’ email templates and default WooCommerce templates you may see that Advanced local pickup for WooCommerce plugin has few more conditions -> https://prnt.sc/DaI28iZSP20f which make load of the email template content forcibly from their files and not from the basic ones (which could be filtered/hooked by our builder).
At first sight, it could be fixed simply by copying the emails templates files to your child theme but anyway we recommend you contact with plugin’s author with such questions to find the correct files and way for making it work correctly.

Thanks for understanding!

Kind Regards,
8theme team

#352070 Copied

Marie

Participant

April 3, 2023 at 13:26

Hello,

I copied the emails templates files to my child theme. Have I copy right code and paste it in the new template to change the plugin code?

Thanks

#352111 Copied

Rose Tyler

Support staff

April 3, 2023 at 14:15

Hello, Marie,

We recommend you contact with plugin’s author with such questions to find the correct files and way for making it work correctly.

Kind Regards,
8theme team

#352118 Copied

Marie

Participant

April 9, 2023 at 11:10

Hi Rose!

I contacted the author and he told me that if I buy his pro version, I will be able to change the emails, but it doesn’t seem logical to me because your editor is much better. I’ve been looking this topic -> https://www.8theme.com/topic/built-in-email-builder-woo-subscription-email-templates-are-missing/, and I see that the editor can be integrated with emails from other plugins, but it’s an old post and most of the images are not visible, so I don’t know what to do.

If I send a test mail from your builder, it works fine and shows the design created with your template.

Thank you so much for your help.

Best regards.

#352743 Copied

Rose Tyler

Support staff

April 9, 2023 at 16:54

Hello, Marie,

In case you don’t have those emails in the emails list then you may find emails’ ids and add them as described in the next example -> https://www.8theme.com/topic/built-in-email-builder-woo-subscription-email-templates-are-missing/#post-298317
But according to the fact you wrote you have those emails in the list but don’t be able to get a good design after sending it means that the problem is located in plugin as they might “hardcode” email content or rewrite their templates should be in other paths.

Also, we tested this email -> https://prnt.sc/eMiz636IPHLP and it was sent ok for our dev email see in private ->

Kind Regards,
8theme team

Please contact administrator
for this information.

#352776 Copied

Marie

Participant

April 10, 2023 at 11:31

Hi, Rose.

As you can see in the image, I have those mails in the list: https://prnt.sc/gYgSqc1L7XY2

So i guess the problem is in this extra code: https://prnt.sc/DaI28iZSP20f, but i don´t know what should I change

Yes, this is what i don´t understand, test emails works fine, but “real” emails have a design without css.

Thanks.
Best regards.

#352833 Copied

Rose Tyler

Support staff

April 10, 2023 at 13:24

Hello, Marie,

According to the next facts :
1/ Our email builder works fine with basic WooCommerce emails in test mode and in real mode;
2/ Our email builder has the option to choose an email template and it supports 3rd-party plugins emails templates;
3/ You have created a template for email of 3rd-party plugin and it works fine with Edit mode but not with live mode;
After checking all those items above we should ensure you that the problem is with that plugin code/files path/etc. According to our support policy, we do not and can’t provide support for 3rd-party plugins -> https://prnt.sc/l6jgQReibzG8

So, you should anyway contact with plugin’s author on free support forums or directly to plugin’s author email.

Thank you for understanding.

Kind Regards,
8theme team

#352845 Copied
Tagged: best selling, fix issues, resolve problems, shortcodes, support, variation swatches, woocommerce themes
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