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Variation swatches issues with Xstore theme

This topic has 5 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

Sportsdivision.gr

Participant

October 21, 2024 at 14:25

Hi

We have XStore | Multipurpose WooCommerce Theme installed with latest version.

We experience same problem as below:
https://getwooplugins.com/ticket/152366/

In particular, when clicking on the color swatch in product page, only the first image of the variation is updated.

You can have a look at the following product:
https://new.sportsdivision.gr/shop/andras/andrika-roucha/blouzes-fouter-koukoula-andrika-roucha/puma-ess-big-logo-hoodie-fl-andriko-fouter-me-koukoula-586687/

Pls inform us how we can deal with it.

Thanks

#419757 Copied Theme version: 9.4.2

4 Answers

Rose Tyler

Support staff

October 21, 2024 at 14:36

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#419761 Copied

Sportsdivision.gr

Participant

October 21, 2024 at 18:44

Pls give me your email to create a user

#419808 Copied

Sportsdivision.gr

Participant

October 21, 2024 at 18:56

You can find credentials in private content area.

Please contact administrator
for this information.

#419809 Copied

Andrew Mitchell

Support staff

October 22, 2024 at 10:47

Hello, Sportsdivision.gr,

The issue arises because the images added to the variation galleries are also included in the main product gallery. Kindly remove them from the main gallery and try again.

Best regards,
8Theme Team

#419921 Copied
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