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Variation Swatches on Product Grid (Elementor) not switching between preview images

This topic has 18 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

ryan

Participant

March 8, 2024 at 16:01

Hey there, I added the new Product Grid to my main page with Elementor, and when selecting swatches, it is not switching between the different images. This feature does work on the store page, but not on the Elementor-made Product Grid main page. I just switched from the other depreciated Product module, and this newer feature is not working properly. Thanks!

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#386117 Copied Theme version: 9.2.8

17 Answers

Rose Tyler

Support staff

March 8, 2024 at 16:14

Hello, Ryan,

Thank you for reaching out to us with your concern.

We are writing to inform you that, despite successful login attempts, we are currently unable to view the content on the homepage. We kindly request that you disable the maintenance mode at your earliest convenience to allow us access.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#386121 Copied

ryan

Participant

March 8, 2024 at 16:18

Ok, just disabled.
Also, I was just trying to update the theme and I got this message:
An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#386123 Copied

ryan

Participant

March 8, 2024 at 16:22

Something is wrong with my server…. cant upload stuff right now. Maybe that is a godaddy issue.
But this variations issue has been persistent.

#386124 Copied

Rose Tyler

Support staff

March 8, 2024 at 16:39

Hello, Ryan,

1/ We appreciate your prompt response, but we can’t see your Home page content still, the maintenance mode was not disabled.

2/ Please go to Dashboard > Updates > click on “Check again” and then try to do updates.

Best Regards,
8Theme’s Team

#386125 Copied

ryan

Participant

March 8, 2024 at 16:49

Updates are done, and I have disabled Maintenance mode then flushed the cache

#386127 Copied

Rose Tyler

Support staff

March 8, 2024 at 17:03

Hello, Ryan,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#386130 Copied

ryan

Participant

March 8, 2024 at 20:46

I disabled all plugins, removed the css I added, and it still doesn’t work.
Might be an issue with that specific module for the product grid.
You can login with the details I provided and check it out.

#386135 Copied

ryan

Participant

March 9, 2024 at 02:43

I could just use the depreciated product module as a fix

#386140 Copied

Rose Tyler

Support staff

March 9, 2024 at 09:52

Hello, Ryan,

We appreciate you reaching out to us.

Upon reviewing the issue you reported, we conducted a thorough test on our demo site and confirmed that the problem does not occur there.

Should you prefer to continue using the previous version of the Product element, you are welcome to do so. Alternatively, if you would like us to investigate the matter further on your site, we kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#386153 Copied

ryan

Participant

March 9, 2024 at 20:22

Yes, here you go.
I also recently switched from Page Builder to Elementor and this happened.

Please contact administrator
for this information.

#386197 Copied

ryan

Participant

March 11, 2024 at 00:26

Ok, when I remake it with a new product grid, it works.
But, when I search some products, I only get variations, for example the Boxer Brief. The main one isn’t showing up

Files is visible for topic creator and
support staff only.

#386280 Copied

ryan

Participant

March 11, 2024 at 00:28

The Trunk main one worked, other ones like the Boxer Brief, the “main” product is not showing up, and as I mentioned just the variations when searching by “ID” or “name” of product.

#386281 Copied

Rose Tyler

Support staff

March 11, 2024 at 09:25

Hello, Ryan,

Kindly attempt the solution provided in the following discussion thread – https://www.8theme.com/topic/hotspot-widget-does-not-list-all-products/#post-368857

Best Regards,
8Theme’s Team

#386317 Copied

ryan

Participant

March 12, 2024 at 01:08

I did the code and that helped.
But this is very frustrating. There is something wrong with this product grids module. It works then it doesnt for variations.

#386462 Copied

Rose Tyler

Support staff

March 12, 2024 at 08:44

Hello, Ryan,

We regret to inform you that your recent response has left us with some ambiguity. Could you kindly provide a more detailed explanation regarding the specific issue you are encountering at present?

We appreciate your cooperation and look forward to your clarification.

Best Regards,
8Theme’s Team

#386492 Copied

ryan

Participant

March 12, 2024 at 21:39

I found the solution! I was making product images “full” instead of keeping at 700×700 Woo thumbnail. That was breaking it.

Thanks for the help.

#386638 Copied

Rose Tyler

Support staff

March 13, 2024 at 08:46

Hello, Ryan,

Thank you for letting us know.

Best Regards,
8Theme’s Team

#386671 Copied
Tagged: elementor variation swatches, product grid issues, switching preview images, woocommerce elementor problem, woocommerce themes, wordpress preview images, wordpress theme solutions
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