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Variation swatches system show image only when you select all variations on product page

This topic has 7 replies, 3 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell

yaci

Participant

July 8, 2024 at 09:05

hello
I have variable products on my website set up with color and size attributes
(each product might have 2 variations; Green/XL ,Green/L,Green/S…..
and the product’s image doesn’t switch unless a color AND size is selected on product page

note: I selected the principal attribute as color and the option is working normally on quick view as you can see in the video
https://www.awesomescreenshot.com/video/29336964?key=0fd911913800a6c38902ed9b593b21d8

Please, contact administrator
for this information.

#403529 Copied Theme version: 9.3.13

6 Answers

Rose Tyler

Support staff

July 8, 2024 at 10:04

Hello yaci,

Thank you for reaching out to us with your concern.

We would like to inform you that the option you mentioned was specifically designed for the Shop page only. To proceed further, we kindly request that you provide FTP access. Once we have this information, we will ensure that your request for improvement is forwarded to our development team.

Best regards,
8Theme’s Team

#403551 Copied

yaci

Participant

July 8, 2024 at 10:11

This is ftp access

Please contact administrator
for this information.

#403555 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 10:11

Hello, yaci,

I hope this message finds you well.

We have observed that the FTP directory currently appears to be empty, as illustrated in the attached screenshot: https://prnt.sc/EW2_3wa0U1F2
To facilitate further progress, we kindly request that you verify the destination folder associated with our user account.

Should your review confirm that all settings are correctly configured on your end, we suggest contacting your hosting provider for further assistance. It is crucial for us to access your WordPress installation to continue providing the necessary support.

Thank you for your attention to this matter. We look forward to resolving this issue promptly.

Best regards,
8Theme’s Team

#403769 Copied

yaci

Participant

July 9, 2024 at 11:41

Try this i changed the settings

Please contact administrator
for this information.

#403795 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 15:07

Dear, yaci,

We are pleased to inform you that the issue you reported has been successfully resolved. Please take a moment to verify the fix at your earliest convenience.

Additionally, we would like to inform you that this fix will be included in the next update of the theme.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

#403848 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 19:58

Dear yaci,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#405217 Copied
Tagged: advanced product display, all variations selection, best woocommerce themes, image display features, product page enhancements, top selling woocommerce themes, variation swatches system
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The issue related to '‘variation swatches system show image only when you select all variations on product page’' has been successfully resolved, and the topic is now closed for further responses

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