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Variations As Simple Products problem with multiple attributes

This topic has 7 replies, 3 voices, and was last updated 9 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Valentin
    Valentin
    Participant
    March 13, 2024 at 11:09

    Hello, I’m using Variations As Simple Products and i’ve discovered a bug when trying to filter products by attribute.

    Let’s take for example this category:
    https://zyko.ro/manere-usa/

    For one product the filter works, for the other one (the round bar image) it doesn’t.

    Here, i have 2 products that use one attribute for variations, the rest of attributes are only for info.

    The attributes are shown in the sidebar filter area, but when clicked, it says no products found.

    I figured out that if i check “use for variation” all the attributes -> save attributes -> select for each variation the attribute (see snip 1) -> save modifications -> uncheck the attributes that i don’t use vor variation and save again, the filters work.

    If i let for each variation the default option “any…” (see snip 2), the filters won’t work.

    Another problem is when an attribute has multiple terms – see “Utilizat pentru” tab, where all the terms are visible, but when clicked no products found. I cannot do the trick from above, because i cannot select all 3 terms for each variation.

    Files is visible for topic creator and
    support staff only.
    #386700 Copied Theme version: 9.2.9
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2024 at 13:55

    Hello, Valentin,

    Thank you for getting in touch with us.

    To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials. Additionally, could you please elaborate on the specific outcome you are aiming to achieve?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #386733 Copied
    Avatar: Valentin
    Valentin
    Participant
    March 13, 2024 at 14:22

    https://zyko.ro/accesorii-ferestre/

    I’ve created one test product, that is variable by color.

    The other attributes (Brand, Utilizat pentru, Material) are not variations, just info. If you click any term in this 3 attributes, no product is found.

    The only attribute that filters the products is the color attribute, because is used as a variation.

    Please contact administrator
    for this information.
    #386742 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2024 at 14:41

    Hello, Valentin,

    We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/Gr1HodKDn7Zh . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

    Kind Regards,
    8theme team

    #386749 Copied
    Avatar: Valentin
    Valentin
    Participant
    March 13, 2024 at 14:47

    try this

    Please contact administrator
    for this information.
    #386751 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2024 at 17:05

    Hello, Valentin,

    We appreciate your prompt response.

    Currently, there is no ready-made solution available. The products must contain specific attributes for the correct functioning of this feature, in order to identify which products should be filtered, among many other technical considerations.

    At this moment, we see two possible options:
    1. Since the current performance of the Beta feature https://prnt.sc/gZ7jRTed_4xJ does not meet your requirements, you may choose to disable it and seek an external plugin that will work according to your needs and objectives.
    2. Alternatively, we can offer additional customization. Our technical team can delve into the current situation and develop a custom solution by writing unique code specifically for you. You can request customization through your account on our website, where we can discuss the cost of such work. Alternatively, you may opt to engage an independent technical specialist on your own.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    The 8theme Team

    #386820 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 14, 2024 at 15:14

    Dear Valentin,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #386962 Copied

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