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Variations broken(?) in WooCommerce 2.4.6 and Legenda 2.9

This topic has 22 replies, 5 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

calebweeks

Participant

September 1, 2015 at 09:08

Hi 8Theme,

Thanks again for having a forum for us.

Question: Would you be able to figure out why “all of a sudden” some variations are not loading?

For example, on this product, https://porchco.com/store/railings/railing-components/stylepoint-classic-post-cap/, the bottom/second variation will not load.

Thank you for taking a look when able!

Please, contact administrator
for this information.

#83558 Copied Theme version: 2.9 WooCommerce version: 2.4.6

21 Answers

Eva Kemp

Support staff

September 1, 2015 at 13:14

Hello,

I’ve created “Accompanying Product” attribute in Products > Attributes and readded it in products editor “Attributes” section.
Please check your product now.

Regards,
Eva Kemp.

#83640 Copied

calebweeks

Participant

September 1, 2015 at 15:48

Hi Eva – thank you for the quick reply and temporary solution to the Attributes/Variations.

Question: Do I need to go in and do this for all Variable products? Is this loss of functionality due to a coming update from 8Theme for Legenda?

Do you know if the 8Theme Team will be updating Legenda so that the Attributes & Variations work again (without having to create them all in the Products > Attributes section and then re-adding them)?

We have 62 Variable products so this could take a while if I have to do each one manually.

Thanks for letting me know when able!

#83678 Copied

Jack Richardson

Support staff

September 1, 2015 at 16:46

Hello,

Please take our apologies but you have to create attributes in Products > Attributes section to make them work for variable products.

Sorry for inconveniences.
Best regards,
Jack Richardson.

#83695 Copied

calebweeks

Participant

September 1, 2015 at 17:11

Thanks, Jack for your reply.

Will this be fixed in a future version of Legenda do you know?

Thanks again for writing when able! 🙂

#83705 Copied

Eva Kemp

Support staff

September 1, 2015 at 18:47

Hello,

That configuration was changed in the latest version of Woocommerce plugin. So this is not related to the theme.

Thank you.

Regards,
Eva Kemp.

#83735 Copied

calebweeks

Participant

September 1, 2015 at 20:29

Hi Eva,

Can you explain a little more about where this changed in a recent WooCommerce update?

I could not find where it is documented that they no longer accept custom Attributes. It still appears as an option even with WooCommerce 2.4.6.

For instance: Add New Product > Attributes > Custom product attributes > Add then gives the “Name” field and “Value(s):” field with the instruction: “Enter some text, or some attributes by “|” separating values”

This is all we’ve done. Our Attributes are entered this way – why would I need to go back and change this if it is still an option in WooCommerce 2.4.6? I don’t see why or where this was/would be changed in WooCommerce 2.4.x.

Thanks again for your help!

#83755 Copied

Eva Kemp

Support staff

September 2, 2015 at 08:46

Hello,

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png . Did you remove them?
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

Regards,
Eva Kemp.

#83836 Copied

calebweeks

Participant

September 2, 2015 at 09:23

Hi Eva,

I do the Theme Updates through the Envato Toolkit.

I do see that in version 2.9 (August 15th) you indicated in the changelog: “DELETED legenda/woocommerce/cart/cart-item-data.php”. That file, however, is still present in my copy of Legenda 2.9 when upgrading via the Envato WordPress Toolkit.

The other file, “legenda/woocommerce/single-product/add-to-cart/variable.php” is not present in my copy of Legenda 2.9.

In order to test, I removed the “cart-item-data.php” file and tested the variable products, but the products were still not working (as described above). Also, without without the “cart-item-data.php” file in my version of Legenda 2.9, the mini-cart was displaying funny (see screenshots: WITH cart-item-data.php file and Without cart-item-data.php file). Can you re-create this on your end?

Thanks (again) for writing when able! The main goal is to have the Variable products working with their attributes, just like they have been all these months as I can’t seem to find any indication that WooCommerce no longer permits custom attributes (as described in prior messages in this thread above).

#83851 Copied

Jack Richardson

Support staff

September 2, 2015 at 12:24

Hello,

Please provide us with FTP credentials in private content.

Best regards,
Jack Richardson.

#83941 Copied

calebweeks

Participant

September 2, 2015 at 12:54

Supplied. Thanks guys!

Please, contact administrator
for this information.

#83952 Copied

Eva Kemp

Support staff

September 2, 2015 at 17:08

Hello,

I’ve removed the file variable.php in the directory legenda/woocommerce/single-product/add-to-cart. Please clear browser cache and check variable products.

Regards,
Eva Kemp.

#84049 Copied

calebweeks

Participant

September 2, 2015 at 23:20

Hi Eva,

Wow – that fixed it!

But I am equally embarrassed that the file was still in there – I don’t know how I overlooked it! And I am sorry you had to login yourself via FTP to help when that should have been something I could handle.

Thank you again. Everything is working.

As to the other file and why these did not get removed: why did these files not get removed (do you know) when I updated via the Envato Toolkit plugin?

Lastly, do I need to delete the other file that was not removed: the cart-item-data.php? Do the screenshots I attached in #83851 indicate it would be more helpful to leave that file in there (as it is still presently in there)?

Thanks again for all your help, and great work knowing what this was and fixing it right away for me/us!

#84157 Copied

Jack Richardson

Support staff

September 3, 2015 at 07:40

Hello,

You’re welcome.

We’ll fix the issue with files in the next theme update.
Meanwhile you can keep cart-item-data.php file.

Best regards,
Jack Richardson.

#84213 Copied

calebweeks

Participant

September 3, 2015 at 14:57

Thanks, Jack!

I’ll leave the cart-item-data.php file in there and look forward to the next Legenda update.

Thanks again for great your great support!

#84385 Copied

Stan Russell

Participant

September 3, 2015 at 15:39

Hello calebweeks,

you are welcome!

Regards,
Stan Russell.

#84394 Copied

sandro7555

Participant

September 4, 2015 at 22:39

Hello

I have the same problem on my website with all variations, some products are showing that the item is unfortunately not available, other has options to choose but the options are empty no size / no colours to choose. This problem is visible when you go to product and when you choose (select options) or (quick view). If I can get any help with this – will be glad.
Thanks

Please, contact administrator
for this information.

#84724 Copied Theme version: 2.9 WooCommerce version: 2.4.6

calebweeks

Participant

September 4, 2015 at 23:27

Hi sandro7555,

Removing the file in legenda/woocommerce/single-product/add-to-cart/variable.php is what did it for me.

Do you see that file in your install?

#84728 Copied

Jack Richardson

Support staff

September 5, 2015 at 09:27

Hello @sandro7555,

You need remove the file variable.php in the directory legenda/woocommerce/single-product/add-to-cart. After that check variable products.

Best regards,
Jack Richardson.

#84767 Copied

sandro7555

Participant

September 5, 2015 at 11:50

Thanks for help celebweeks
Works perfect.

#84808 Copied

sandro7555

Participant

September 5, 2015 at 11:51

Thanks for help Jack
Works perfect.

#84810 Copied

Eva Kemp

Support staff

September 5, 2015 at 13:36

Hello @sandro7555,

You’re welcome.

Regards,
Eva Kemp.

#84822 Copied
Tagged: #legenda, 2.4.6, broken, templates, variations, woocommerce, wordpress
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