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Variations disappear after product edit (Quick edit is fine)

This topic has 6 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Namaste

Participant

July 19, 2023 at 18:04

So I have this bizarre case. I created my products via import.

When I edit them (Name, description) – all variations disappear. I still have attributes but nothing more.

It is important for me to add custom descriptions.

Quick edit – where I change the title does not trigger this issue.

PS – I tried creating variable products manually. It didn’t work. After I created attributes and saved them the box reloaded and the checkbox For variants went blank and inactive. So I cant create variants at all.

Any ideas?

Please, contact administrator
for this information.

#362392 Copied Theme version: 9.1.11 WooCommerce version: 7.9

5 Answers

Tony Rodriguez

Support staff

July 20, 2023 at 05:01

Hello, @Namaste,

Thank you for contacting us and for using XStore.

In order to resolve your issue, please edit the variable product’s Attributes and select the option for Used for variations, then save the settings. After that, generate the variations as needed and update them.

For further reference, please refer to the image provided at the following link:
https://imgur.com/leifjhd

We kindly ask that you take the time to read the official WooCommerce documentation regarding variable products. https://woocommerce.com/document/variable-product/

We hope this will resolve your issue.

If the issue persists, please provide us with your WordPress Admin login details in the following format in the private content area of this topic, where the issue is occurring.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

For your safety, we strongly recommend that you take a full backup of your site before proceeding.

Best Regards,
8Theme Team.

#362400 Copied

Namaste

Participant

July 20, 2023 at 08:58

Daar Tony,

Thank for your reply, as always it is full of informative content. Unfortunately, I do not think I expressed myself clearly:

I DO know how to create products with variants, but there is an issue:
1 – makes it impossible to create variable products, the checkbox you showed is inactive https://snipboard.io/SW045H.jpg
2 – products that have variants after any edit to the description lose all the variants. WITHOUT ME EDITING VARIANTS. Please see screenshots in my original entry

FYI – as a workaround I reverted to Woocommerce 7.8.2 and the issue was solved

#362435 Copied

Rose Tyler

Support staff

July 20, 2023 at 10:32

Hello, Namaste,

Could you please record a video of the problem?
We can’t recreate the problem on our test site, right now.
Please provide URL of product with the problem, temporary wp-admin and FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme Team.

#362448 Copied

Namaste

Participant

July 20, 2023 at 10:38

Hi Rose,

As I installed an older version of Woocommerce the issue is not currently present.

The issue was affecting any variable product I wanted to edit. As I have a batch of products that I want to update (their descriptions) I will keep the older version as long as I work on it. I couldn’t find any error logs related to this.

#362449 Copied

Rose Tyler

Support staff

July 20, 2023 at 10:49

Hello, Namaste,

Thank you for your response.

Currently, we do not see the problem on our site or on sites of other our customers. Once we will be able to see the problem and get access to the site with it, our dev team will fix it. Meanwhile, you may use the old WooCommerce version, or create a staging site > recreate the problem there and provide us with access.

Best Regards,
8Theme Team.

#362451 Copied
Tagged: best selling woocommerce themes, product edit, product variations, quick edit, seo friendly, woocommerce themes
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