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Various issues with email builder and MultiVendorX plugins

This topic has 10 replies, 3 voices, and was last updated 1 years, 2 months ago ago by andpixels

andpixels

Participant

September 14, 2023 at 15:46

Issues in order:
1.) Built-in Email Builder. Edited several emails yesterday and today when enabled, it does not send any emails from the site.
2.) MultiVendorX plugin: I have a vendor that should be receiving a commission, but I don’t see where that commission is coming out of a transaction or where that vendor has sold a product.

I know I have multiple other issues, but still testing things.

#367503 Copied Theme version: 9.1.14 WooCommerce version: 8.1.0

9 Answers

Rose Tyler

Support staff

September 15, 2023 at 09:49

Hello, Andpixels,

Thank you for contacting us and for using XStore.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We kindly request you to verify whether emails can be dispatched when our builder is deactivated. If the issue continues to occur exclusively when our Builder is activated, we would appreciate it if you could provide temporary wp-admin and FTP access. This will allow us to examine the situation more thoroughly.

2/ We advise you to initially reach out to the support team of the plugin. While XStore is compatible with MultiVendorX, inquiries regarding the functionality of the plugin should be directed to the authors of the plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#367558 Copied

andpixels

Participant

September 15, 2023 at 16:00

According to our hosting support:
It looks like the problem is within your website and therefore, you will have to involve your developers to get your forms sending emails.
https://share.getcloudapp.com/4guRDoxk
From the server side as you can see in the previous screenshot you have a daily limit of 150 emails and out of those you have sent 0.
At Kinsta, we utilize MailChannels for transactional email delivery. This means outgoing emails from your WordPress site are sent through MailChannels’ service.
I’d strongly recommend you investigate the issue with the plugin’s developers so they can help us understand what might the problem be.

Please advise

#367618 Copied

andpixels

Participant

September 15, 2023 at 16:53

I can verify that admin notification emails are working properly and are going through SendInBlue/Brevo our ESP for transactional emails.

Not receiving any customer notifications.

That said, none of the emails using the Email Builder are the ones we designed.

#367619 Copied

Samuud

Participant

September 15, 2023 at 19:36

estou com o mesmo problema, os emails comuns do woocommerce estão sendo enviados e sendo construidos com o construtor de emails da xstore, porém os emails do plugin multivendor não aparecem no construtor de emails para serem personalizados.

#367622 Copied

Rose Tyler

Support staff

September 17, 2023 at 06:39

Hello, Andpixels,

We kindly request you to verify whether emails can be dispatched when our builder is deactivated (please temporarily disable our Email Builder and check how emails work then).
Let us know the result.

Provide us with temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#367656 Copied

Rose Tyler

Support staff

September 17, 2023 at 06:42

Hello, Samuud,

Thank you for contacting us and for using XStore.

Please submit your own topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Describe your request in more detail, with screenshots, so our team can check them and help you.

Kind Regards,
8theme team

#367657 Copied

andpixels

Participant

September 17, 2023 at 18:45

I have only been able to generate administrative emails and no customer emails.

Please contact administrator
for this information.

#367697 Copied

Rose Tyler

Support staff

September 18, 2023 at 14:39

Dear Andpixels,

We kindly request you to verify and respond to the following query:

Are you experiencing any issues when our theme is not activated, but the Storefront theme is? We would appreciate it if you could provide a screenshot showing that default emails are being received by the customer.

Our developers will be able to start addressing your issue only after confirming that the problem is caused by our theme and not something else. This is why we continue to ask you to perform the aforementioned test.

Kind Regards,
8theme team

#367754 Copied

andpixels

Participant

September 18, 2023 at 14:57

Not sure what the issue(s) were, but we are getting all emails again. Thank you.

#367763 Copied
Tagged: email builder problems, multivendorx plugin issues, troubleshooting woocommerce plugins, woocommerce email solutions, woocommerce wordpress themes, wordpress email builder, wordpress multivendorx errors
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Various issues with email builder and MultiVendorX plugins

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