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Various questions regarding TheLeader - by swayjd

This topic has 49 replies, 5 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

Jack Richardson

Support staff

February 22, 2016 at 14:10

Hello,

The issue has been fixed.
Please check your site now.

Best regards,
Jack Richardson.

#114202 Copied

swayjd

Participant

February 22, 2016 at 14:58

Hello Jack,

Can you advise on what went wrong? What caused the issue?

#114221 Copied

Jack Richardson

Support staff

February 22, 2016 at 15:51

Hello,

There was compatibility issue between WordPress latest version and our theme. I’ve edited the file theleader/framework/inc/taxonomy-metadata.php to fix it.

Best regards,
Jack Richardson.

#114234 Copied

swayjd

Participant

August 24, 2016 at 18:43

Hello again good people of 8Theme,

So I got WPML set up and I’m working through, trying to figure out exactly how to use it.

A question poped up.

I’ve got my main page, like everyone else, and on this page I got a couple of those product sliders, like so:

[etheme_featured title=”Women’s swimwear spotlight” limit=”15″]

the problem I’m having is that the products that show up in the english version of the page are still the original language products. and even if I find and click in one of the english version products it sends me to the portuguese version of the product.

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Eva Kemp

Support staff

August 25, 2016 at 07:55

Hello,

Please provide correct WP admin credentials and show direct page where the issue persists.

Regards,
Eva Kemp.

#137742 Copied

swayjd

Participant

August 25, 2016 at 11:16

Like I said, the problem is on the main page.

When u arrive you will be in portuguese, please use the switch over at the top to start the english version and then click on any product and they’ll be the portuguese version.

Thats what I’m looking to fix.

Products that don’t have a translation yet should not appear and the ones that do appear should be the english ones.

detais below.

Thanks in advance!

Please, contact administrator
for this information.

#137786 Copied

Eva Kemp

Support staff

August 25, 2016 at 11:25

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#137788 Copied

swayjd

Participant

August 25, 2016 at 12:03

Weird, the account has been created a while ago for this purpose.
I forced the password again and it seems to be working.

Go ahead and try again please.

#137790 Copied

Eva Kemp

Support staff

August 25, 2016 at 13:58

Hello,

Could you please change wp-admin language to English as we can’t check WPML settings because Portuguese language is used there?

Thank you.
Regards,
Eva Kemp.

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swayjd

Participant

August 25, 2016 at 14:14

Done.

#137815 Copied

Jack Richardson

Support staff

August 26, 2016 at 14:56

Hello,

Please take our apologies for delay.
It seems there was some problem with translation of your original home page, as I created “Scullings Test” page with your content and its translation then assigned it as front page in Settings > Reading and now there are no issues with shortcodes in different languages. Please check it from your side.

Best regards,
Jack Richardson.

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swayjd

Participant

August 29, 2016 at 17:28

what do you suggest I do exactly?

remove the English version and do It again?

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Eva Kemp

Support staff

August 30, 2016 at 08:41

Hello,

Yes, please try to recreate both pages.

Regards,
Eva Kemp.

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swayjd

Participant

August 31, 2016 at 13:05

So apparently the website was “hacked” and 13 new admin accounts have been created.
I suspect that your “private content” thing is not that private and someone else was able to see the admin account I gave you guys.
Is this possible?

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Eva Kemp

Support staff

August 31, 2016 at 13:19

Hello,

We’re sorry to hear that your site was hacked, but our private content box is visible only to our administrators, not to other clients.

Regards,
Eva Kemp.

#138445 Copied

swayjd

Participant

January 9, 2017 at 15:37

Hello again Eva,

How can I reduce the size of the “featured products” silders so that more products fit at first glance (wihtout scroling)?

I can see 3 at the moment and it’s far too little.

I’m specifically talking abut [etheme_new] and [etheme_featured]

#151268 Copied
Jack Richardson

Support staff

January 9, 2017 at 17:38
Hello,

Please try this css code:
```
.home .owl-carousel .owl-item {
   width: 190px !important;
}
```
Best regards,
Jack Richardson.
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swayjd

Participant

January 9, 2017 at 19:18

I can work with that, thank you.

#151296 Copied

Eva Kemp

Support staff

January 10, 2017 at 17:22

Hello,

You’re welcome.

Regards,
Eva Kemp.

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