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VAT and Static footer issue. - by egent - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

egent

Participant

July 24, 2015 at 00:06

Hi 8theme.

As recommended should I repost my comment from themeforest one the forum.

I have two issue with theme.

1. WooCommerce will not display VAT tax at all. I have set all informations correctly in woocommerce but it’s still not working.

2. I have copied the static footer from another theme on a sub-domain but it won’t be shown at footer.

I have added an user for wordpress and added logininformations in private.

Thanks

Please, contact administrator
for this information.

#76806 Copied Theme version: 2.2 WooCommerce version: 4.1

9 Answers

Eva Kemp

Support staff

July 24, 2015 at 11:32

Hello,

Please provide us with full permissions to be able to view all settings in wp-admin panel.

Regards,
Eva Kemp.

#76865 Copied

egent

Participant

July 28, 2015 at 07:34

Hi Guys.

You have full permission now.

#77366 Copied

Eva Kemp

Support staff

July 28, 2015 at 11:56

Hello,

1. Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

2. I’ve added “8theme – Static Block” widget into “Footer 2” area in Appearance > Widgets. Now the footer is shown.
Please check.

Regards,
Eva Kemp.

#77433 Copied

egent

Participant

July 29, 2015 at 13:04

Hi EVA.

Thank you for the response.

I have not updated my theme yet because I’m worried about to lose all my product-settings. Do I need to be scared?

Besides do I use this plugin http://codecanyon.net/item/woocommerce-extra-product-options/7908619 – Will some of the settings be removed from woocommerece when I deleting the folder?

Cheers

#77657 Copied

Eva Kemp

Support staff

July 29, 2015 at 15:03

Hello,

Before update we always recommend to create back up of the files and database.

As I see this plugin “WooCommerce TM Extra Product Options” is installed in Plugins section of your wp-admin panel. Its settings won’t be removed because you don’t delete this plugin folder, but before update you need delete “woocommerce” folder in the directory wp-content/themes/woopress/ (it’s in the theme directory and not in plugins).

Regards,
Eva Kemp.

#77682 Copied

egent

Participant

July 29, 2015 at 18:12

Hi Eva.

I have now updated theme and does still have same issue with tax.

The woocommerce do not include the tax ion total amount.

What’s wrong?

#77742 Copied

Eva Kemp

Support staff

July 30, 2015 at 08:58

Hello,

We’ve checked your site with default WordPress theme and the same issue persists there too.
You need contact Woocommerce support concerning this problem.

Sorry for inconveniences.

Regards,
Eva Kemp.

#77835 Copied

egent

Participant

July 30, 2015 at 14:18

Hi Eva,

I have tried to get in touch with woocommerce but how do I open a ticket without any purchase?

Is it first time you are facing this issue?

#77894 Copied

Eva Kemp

Support staff

July 30, 2015 at 15:25

Hello,

You can sign up a free account and create a ticket at this link:
https://www.woothemes.com/my-account/create-a-ticket/
http://storage3.static.itmages.com/i/15/0730/h_1438266048_9315570_21a6a5b94e.png

Regards,
Eva Kemp.

#77900 Copied
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