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VC does not display when creating new pages

This topic has 4 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Eva Kemp

  • Avatar: shuel91744
    shuel91744
    Participant
    January 28, 2017 at 01:07

    For a while now I have noticed my visual composer modules are no where to be found. Instead of VC i see shortcode. I have installed all the new versions etc but I still get nothing. Can you pls help? Thanks

    #153299 Copied Theme version: 1.7.1 WooCommerce version: 2.6.13
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2017 at 10:56

    Hello,

    Please check if the plugin “Visual Composer” is activated.
    Provide us with FTP and WP admin panel credentials in Private Content for checking.

    Best regards,
    Jack Richardson.

    #153315 Copied
    Avatar: shuel91744
    shuel91744
    Participant
    January 29, 2017 at 05:00

    VC plugin is active please see info below

    Please, contact administrator
    for this information.
    #153358 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    January 30, 2017 at 16:37

    Hello,

    I wanted to enable debug mode in wp-config.php file and saw strange code there. Seems your hosting account was hacked.
    Please contact your hosting provider support and ask them scan the files. Also check your PC for viruses.

    Regards,
    Eva Kemp.

    #153481 Copied

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