VC Info Box Settings – unable to set colour setting in advanced view

This topic has 7 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

  • Avatar: themadguru
    Robert
    Participant
    January 18, 2018 at 23:06

    On the default variant of the XStore theme, on the home page, are four icons with text just below the slideshow. I wanted to replace the icons with FontAwesome icons. When I try and choose a colour, the setting seems to be unresponsive. Please, can you investigate and provide a solution?

    kind regards

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 10:54

    Hello,

    Please provide a screenshot of the problem. Do you have some errors in the console? Make sure that you use latest versions of Visual Composer and Massive Addons for Visual Composer plugins.

    Regards

    Avatar: themadguru
    Robert
    Participant
    January 20, 2018 at 16:37

    Hi

    Here is a screenshot of the infobox settings where the colour option fails:

    https://prnt.sc/i34gt5

    In Google Chrome, i pressed F12 for console errors, and see this below. Note I have replaced the domain with mydomain.com.

    JQMIGRATE: Migrate is installed, version 1.4.1
    post.php?post=6809&action=edit:1 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wpcontent/plugins/woocommerce/assets/fonts/WooCommerce.woff
    post.php?post=6809&action=edit:1 Slow network is detected. Fallback font will be used while loading: https://maxcdn.bootstrapcdn.com/font-awesome/4.6.2/fonts/fontawesome-webfont.woff2?v=4.6.2
    post.php?post=6809&action=edit:1 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wpcontent/plugins/better-wp-security/lib/icon-fonts/fonts/ithemes-icons.woff
    post.php?post=6809&action=edit:1 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wpcontent/plugins/google-captcha/bws_menu/fonts/bwsicons.ttf?edecf2
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wpcontent/plugins/js_composer/assets/fonts/vc_icons_v2/fonts/vcpb-plugin-icons.ttf?i5rhx5
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://fonts.gstatic.com/s/opensans/v15/DXI1ORHCpsQm3Vp6mXoaTegdm0LZdjqr5-oayXSOefg.woff2
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://fonts.gstatic.com/s/opensans/v15/cJZKeOuBrn4kERxqtaUH3VtXRa8TVwTICgirnJhmVJw.woff2
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://fonts.gstatic.com/s/opensans/v15/xjAJXh38I15wypJXxuGMBo4P5ICox8Kq3LLUNMylGO4.woff2
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://fonts.gstatic.com/s/opensans/v15/PRmiXeptR36kaC0GEAetxl2umOyRU7PgRiv8DXcgJjk.woff2
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://fonts.gstatic.com/s/opensans/v15/MTP_ySUJH_bn48VBG8sNSugdm0LZdjqr5-oayXSOefg.woff2
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:4 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:4
    tinymce.min.js:34 Uncaught TypeError: Cannot read property 'serialize' of undefined
        at q.getContent (tinymce.min.js:34)
        at HTMLDivElement.<anonymous> (mpc-scripts-admin.js:125)
        at HTMLDivElement.dispatch (load-scripts.php:3)
        at HTMLDivElement.r.handle (load-scripts.php:3)
        at Object.trigger (load-scripts.php:3)
        at Object.a.event.trigger (load-scripts.php:9)
        at HTMLDivElement.<anonymous> (load-scripts.php:3)
        at Function.each (load-scripts.php:2)
        at a.fn.init.each (load-scripts.php:2)
        at a.fn.init.trigger (load-scripts.php:3)
    post.php?post=6809&action=edit:1 Slow network is detected. Fallback font will be used while loading: https://fonts.gstatic.com/s/opensans/v15/k3k702ZOKiLJc3WVjuplzOgdm0LZdjqr5-oayXSOefg.woff2
    tinymce.min.js?ver=4607-20171116:27 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wpcontent/plugins/woozone/aa-framework/fonts/woozone.ttf?fbbpz6
    Grammarly.js:33428 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wp-includes/js/tinymce/skins/lightgray/fonts/tinymce.woff
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-position,utils,farbtastic,jquery-ui-slider,&load[]=jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,moxiejs,plupload&ver=4.9.2:3 Slow network is detected. Fallback font will be used while loading: https://mydomain.com/wpcontent/plugins/mpc-massive/assets/fonts/fa/fa.woff2?v=4.5.0

    Note that I am using cloudflare CDN. It is my own server with adequate speeds, so not sure why the latency when loading fonts from https://fonts.gstatic.com.

    I also noticed that the only errors from the above that were highlighted in red, and therefore significant errors were relating to tinymce. Extracts below:-

    Uncaught TypeError: Cannot read property 'serialize' of undefined
        at q.getContent (tinymce.min.js:34)
        at HTMLDivElement.<anonymous> (mpc-scripts-admin.js:125)
        at HTMLDivElement.dispatch (load-scripts.php:3)
        at HTMLDivElement.r.handle (load-scripts.php:3)
        at Object.trigger (load-scripts.php:3)
        at Object.a.event.trigger (load-scripts.php:9)
        at HTMLDivElement.<anonymous> (load-scripts.php:3)
        at Function.each (load-scripts.php:2)
        at a.fn.init.each (load-scripts.php:2)
        at a.fn.init.trigger (load-scripts.php:3)

    All these errors were seen in the console when editing a page with the infobox settings open, as seen in the screenshot. They did not appear in another tab with the end-user is viewing the site.

    I hope this all makes sense.

    Kind regards

    Avatar: themadguru
    Robert
    Participant
    January 20, 2018 at 16:47

    Following on from above, I am using WPBakery Page Builder v5.4.5 and Massive Addons for Visual Composer v2.2.

    I believe that these are both the latest at the time of writing. I have upgraded to XStore v4.16.1 from v4.16 today. This includes XStore Core plugin V1.0.20.

    Can you please confirm if you are able to replicate the error on your end or not? You asked me for the above information but did not tell me if you also got the error not being able to update the colour of an icon.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 20, 2018 at 22:09

    Hello,

    The latest version of Massive Addons plugin is 2.3.2 and you need to update plugin because version 2.2 does not work well with WP 4.9 and have known issue with color picker.

    Regards

    Avatar: themadguru
    Robert
    Participant
    January 20, 2018 at 23:06

    Hi Olga

    Thanks for your speedy response. yes, your suggestion worked.

    I assumed I had the latest version, because in WordPress -> Plugins, there was no indication that it needed an update. usually, I get some sort of warning. Anyway, deleting the plugin allowed it to be updated to latest. I am now able to set the colour as required.

    Many thanks!

    🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:47

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

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