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VC issue after the WP update - by insider

This topic has 25 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

insider

Participant

January 14, 2019 at 10:13

Hello got a problem after the last Wp update can not edit the page with the WP page builder
Updated the theme. No result. The WP page builder is not the latest version. (from the theme package). Experiencing this issue with the only one page – Home. Other pages – no problem. When trying to edit the page with the VC getting this http://prntscr.com/m6wg36
Thanks.

#207037 Copied Theme version: XStoreVersion : 5.1.4

24 Answers

Rose Tyler

Support staff

January 14, 2019 at 10:47

Hello,

Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Try to disable Massive Addons plugin, if this solves the problem, it is a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value.

Regards

#207040 Copied

insider

Participant

February 24, 2019 at 16:23

Hi, still experiencing huge issues with the theme! When trying to edit this pagehttps://carhouse.fr/mini-project/ for ex. 1. It does not show up the sliders. Just stops on the 2-d one. 2. Disabled all the footers, copyrights etc – no way. What’s wrong?
Thanks. If needed here are the credentials

Thanks

Please contact administrator
for this information.

#209727 Copied

John Holden

Support staff

February 25, 2019 at 08:02

Hi,

You mean that when you edit via Front-end Editor and the slider doesn’t showing?

Regards,

#209743 Copied

insider

Participant

February 25, 2019 at 08:53

Hi, I mean when I’m editing a page from 4 revolution sliders, it’s showing only two of them. And I can not disable footers neither copyrights. Please check the page. Thanks

#209756 Copied

Rose Tyler

Support staff

February 25, 2019 at 09:05

Hello,

1) I can see 3 sliders http://prntscr.com/mppo4a and all of them can be edited – http://prntscr.com/mppo9a Please describe in more details what exactly is wrong.
2) Appearance > Widgets > http://prntscr.com/mppopi
https://youtu.be/4SfPPuwPCVI

Regards

#209758 Copied

insider

Participant

February 26, 2019 at 12:06

Exactly everything seems to be working when editing but when you try to view the page you get this http://prnt.sc/mqahgx
The 3d slider does not appear on the page. All the footers6 copyrights disabled when editing are still on the page.

#209873 Copied

insider

Participant

February 26, 2019 at 12:08

http://prnt.sc/mqajc5

#209874 Copied
Rose Tyler

Support staff

February 26, 2019 at 13:11
You can delete this http://prntscr.com/mqbi2g and add code in custom css for page http://prntscr.com/mqbibn
```
.content-page {
    padding-bottom: 0px;
}
```
Regards
#209884 Copied
insider

Participant

February 26, 2019 at 14:17

It did not change anything
http://prnt.sc/mqcl92
http://prnt.sc/mqclqi

#209896 Copied

Rose Tyler

Support staff

February 26, 2019 at 14:26

Please provide URL of the page.
On your home page, I can see that prefooter, footer and copyrights were disabled via [8theme] Layout options but this space http://prntscr.com/mqcpir is caused by https://prnt.sc/mqcpf7 = https://prnt.sc/mqbi2g and http://prntscr.com/mqcq4o
To remove this padding http://prntscr.com/mqcq4o from all pages, you need to add this code http://prntscr.com/mqcr15 in Theme Options > Custom css.
If you want to disable the footer on all pages, go to Appearance > Widgets > http://prntscr.com/mqcqni

Regards

#209898 Copied

insider

Participant

February 26, 2019 at 14:28

https://carhouse.fr/mini-project/

#209900 Copied

Rose Tyler

Support staff

February 26, 2019 at 14:32

Disable prefooter and footer for this page only http://prntscr.com/mqctuv or globally in Appearance > Widgets > http://prntscr.com/mqcqni
Add the code http://prntscr.com/mqcugb for the page https://prnt.sc/mqcuyb or globally in Theme Options > Custom css.

Regards

#209901 Copied

insider

Participant

February 26, 2019 at 14:37

Added the
.content-page {
padding-bottom: 0px;
}
To the theme options – no changes.
http://prnt.sc/mqcxde
http://prnt.sc/mqcxnd

#209902 Copied

Rose Tyler

Support staff

February 26, 2019 at 14:40

You added the code inside a media query https://prnt.sc/mqcyny

Regards

#209903 Copied

insider

Participant

February 26, 2019 at 14:52

I’d love to add it after but that’s what I get on my end at the very end of the media query http://prnt.sc/mqd6hd

#209904 Copied

Rose Tyler

Support staff

February 26, 2019 at 15:00

Sorry, but your problem is a bit unclear for me. You need to add the code here – http://prntscr.com/mqdb9e

Regards

#209905 Copied

insider

Participant

February 26, 2019 at 15:04

I can not get further than line 210. Have no idea why it can happen.

#209906 Copied

Rose Tyler

Support staff

February 26, 2019 at 15:21

It is strange. I’ve added the code http://prntscr.com/mqdnzd Please clear cache and check the result.
Try to edit the code via another browser.

Regards

#209909 Copied

insider

Participant

February 26, 2019 at 15:44

Thanks. The line disappeared but the page issue https://carhouse.fr/mini-project/ is still there.

#209915 Copied

Rose Tyler

Support staff

February 26, 2019 at 15:59

Please provide a screenshot.

Regards

#209916 Copied

insider

Participant

February 26, 2019 at 20:04

http://prnt.sc/mqhydo That was before
http://prnt.sc/mqhyo9 That’s right now
The page is still here https://carhouse.fr/mini-project/

#209934 Copied

John Holden

Support staff

February 27, 2019 at 05:50

Hi,

I’ve fixed your issue. Please check your site again. http://prntscr.com/mqnoan

Regards,

#209945 Copied

insider

Participant

February 27, 2019 at 09:47

Thanks. But the issue is not fixed. The page still stops on the second slider and does not show up the third one.
http://prnt.sc/mqq54a
http://prnt.sc/mqq5h7
The breadcrumbs are switched off but here they are http://prnt.sc/mqq666
And I’d be happy to know what’s the issue is?

#209955 Copied

Rose Tyler

Support staff

February 27, 2019 at 10:23

Hello,

This https://prnt.sc/mqcqni was changed to https://prnt.sc/mqqbx4
The breadcrumbs is enabled in Theme Options http://prntscr.com/mqqcsa You need to disable it via Theme Options or for the page separately – http://prntscr.com/mqqdvh
Also, I would recommend you to disable “Header over the content” in Theme Options > Header > Header styles and enable it for pages where it is required – http://prntscr.com/mqqel5 only.
The problem with sliders was caused by duplication of ids. 2 sliders can’t have the same content in this field https://prnt.sc/mqqq81

Regards

#209957 Copied
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