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VC not working - by lscudder - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Robert Hall

lscudder

Participant

February 24, 2015 at 01:11

Hi,

Visual Composer isn’t working properly and I am unable to make edits to most elements especially text blocks!

Please see image;
http://imgur.com/VJbQre2

Basically, I click on the edit element icon it launches the editor but nothing is there and I can’t make any edits.

I have downloaded the latest plugins, installed them via ftp, I have deactivated all of my plugins apart from VC and Ultimate VC and they still didn’t work which tells me its not a conflict.

Any ideas? As currently this theme is pretty useless to me given I can’t actually use it and not a good start considering I’ve only just purchased it!

Please help me sort it!

Many thanks

Please, contact administrator
for this information.

#44716 Copied

8 Answers

osy

Participant

February 24, 2015 at 03:16

I am having the exact same issue.

I have content in my website from a previous theme, none of it is editable and I can not create any new content on new pages either. I have also deactivated all of my plugins apart from VC and Ultimate VC, doesn’t fix the problem.

EDIT: Just realized this is in the Royal Forum, I’m having this issue with Woopress so I guess I’ll head over to that forum. Sorry! ~

Please, contact administrator
for this information.

#44725 Copied

Eva Kemp

Support staff

February 24, 2015 at 14:19

Hello @lscudder,

I’ve checked Visual Composer editor and Text element opened successfully:
http://imgur.com/GT8wGzT

Try to clear browser cache and check again. Also check it in another browser.

Thank you.
Regards,
Eva Kemp.

#44914 Copied

lscudder

Participant

February 24, 2015 at 14:43

Hi

I have done this many times since this error began, believe me I wouldn’t of contacted support before trying out basic troubleshooting techniques!

Just to confirm though, I have again cleared the browser cache, history and everything else across my three main browsers which are Chrome, Firefox and Safari as well as ensured they were all up to date, which they are.

Heres the error, still happening on all 3 browsers!

Chrome
http://imgur.com/FjhQ6rJ
Firefox
http://imgur.com/Jkr3M8W
Safari
http://imgur.com/DEgoJY1

#44941 Copied

Eva Kemp

Support staff

February 24, 2015 at 15:09

Hello,

Please change the theme to default WordPress theme (Twenty fifteen or Twenty fourteen) in Appearance > Themes and check VC editor with this theme. Does the problem persists there too?

Thank you.
Regards,
Eva Kemp.

#44958 Copied

lscudder

Participant

February 24, 2015 at 15:15

Hi

I tried this and it didn’t work either, I have also just flushed the local DNS resolver cache on my local machine and again nothing.

I am out of ideas now, so have decided to install a fresh new install of WordPress and then re-import and data I need. If this doesn’t work then I really don’t have a clue what’s to do next, I’ll let you know shortly!

#44963 Copied

lscudder

Participant

February 24, 2015 at 15:24

Ok, I just took another look (as if I am honest I didn’t want to completely reinstall my site)

It occurred to me that it could be the child theme I was using so I switched to the main theme and still it wouldn’t work, I then re-tried 2015 theme and it allowed me to edit the text elements this time.

So there must be an issue or conflict with the theme itself? What happens now?

#44969 Copied

lscudder

Participant

February 24, 2015 at 15:53

Ok, the clean install seems to be working now – I’ll let you know if I run into anymore problems as something must of corrupted my database.

Thanks

#45016 Copied

Robert Hall

Support staff

February 24, 2015 at 15:58

Hello,

Ok, looking forward to your reply.

Regards,
Robert Hall.

#45021 Copied
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