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VC Products Element – Not outputting featured products

This topic has 21 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

  • Avatar: shafiqkhan
    shafiqkhan
    Participant
    April 18, 2017 at 09:39

    Hello …

    I’m having a problem with using the VC Products Element which comes with the Royal Theme (Located in the Eight Theme Tab) on the homepage.

    I’m trying to output a row of products which the “Products type” is set to ‘Featured’ and that they belong with a certain product category ID but it’s not outputting the products.

    This function was working prior to upgrading to v3 of the theme.

    Any ideas?

    Many Thanks

    #160357 Copied Theme version: 3.0.1 WooCommerce version: 3.0.3
    20 Answers
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    April 18, 2017 at 10:49

    Just an update …

    I’ve also tried using the shortcode within a Text-Block element and I still have the same result:

    e.g:
    [etheme_products title=”Fancy Dress” type=”slider” products=”featured” limit=”10″ categories=”97″ desktop=”4″ notebook=”4″ tablet=”2″ phones=”1″]

    Best Regards

    #160377 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2017 at 14:21

    Hello,

    A Very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1, so, please, wait for theme update.

    Regards,
    Rose Tyler.

    #160412 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    April 18, 2017 at 14:46

    Many thanks Rose for the response.

    Any ETA on the theme update?

    Best Regards

    #160417 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2017 at 14:50

    Hello,

    A theme update will be released within one week.

    Regards,
    Rose Tyler.

    #160419 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    April 18, 2017 at 14:55

    OK – Thank you for this Rose.

    #160420 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2017 at 14:57

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    #160422 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 2, 2017 at 13:15

    Hi Rose …

    I’m running into this same issue again.

    Our client looks like they upgraded WooCommerce to version 3.0.4

    Is the theme not fully compatible with 3.0.4 version of Woocommerce yet?

    Best Regards

    Shafiq :sK

    #164870 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2017 at 14:04

    Hello, @shafiqkhan,

    The latest theme version is fully compatible with WC 3.0.4.
    Could you please describe your problem with more details?

    Please make sure that you use the latest version of Visual Composer and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
    Also, provide link to your site and wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    #164884 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 5, 2017 at 10:01

    Hello Rose,

    Yes I can confirm that the latest version of Visual Composer and Ultimate Addons for VC are installed.

    The issue i’m running into is as follows:

    On the homepage of the store I added the Eight Theme ‘Products’ module
    See https://ibb.co/c9rM7a

    I then customize it so that it’s set to display products from a particular category and which are only set as featured.
    See https://ibb.co/b9vaYF

    The problem i’m facing is that some products which are not set as ‘featured’ (when adding/editing a product) are still appearing within the module, so not sure as to why this is happening.

    Hope this is understandable.

    Many Thanks

    Shafiq :sK

    #164990 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2017 at 07:32

    Hello,

    Please provide wp-admin access in Private Content, because we have not such issue on our test site.
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update WC to 3.0.7 version.
    Then clear cache and check featured products.

    Regards,
    Rose Tyler.

    #165024 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 6, 2017 at 11:01

    Just posted the details Rose.

    Please refer to the 2nd ‘Products’ element for Fancy Dress.

    I’ve only assigned one product within this category as featured but more than one products from this category are appearing :-/

    Please, contact administrator
    for this information.
    #165066 Copied Theme version: 3.0.2.1 WooCommerce version: 3.0.4
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2017 at 13:36

    Hello,

    Please, provide me FTP access.

    Regards,
    Rose Tyler.

    #165086 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 6, 2017 at 13:39

    Sure, just posted the FTP Information

    Please, contact administrator
    for this information.
    #165087 Copied Theme version: 3.0.2.1 WooCommerce version: 3.0.4
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2017 at 13:51

    Hello,

    Please update WooCommerce to 3.0.7 version and check.

    Regards,
    Rose Tyler.

    #165088 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 6, 2017 at 14:56

    Hi Rose

    I have just updated to WooCommerce 3.0.7 – But the issue still persists 🙁

    #165093 Copied Theme version: 3.0.2.1 WooCommerce version: 3.0.7
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 08:42

    Hello,

    Fixed. Please check now.

    Regards,
    Rose Tyler.

    #165164 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 7, 2017 at 09:12

    Thanks for looking into this. What was the issue exactly?

    Best Regards

    #165175 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:16

    Hello,

    It was our bug with product id in this element. I’ve sent your report to our developers.
    It also will be fixed in our new theme update.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    #165176 Copied
    Avatar: shafiqkhan
    shafiqkhan
    Participant
    June 7, 2017 at 09:17

    Great. Thanks a lot for checking Rose.

    #165177 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2017 at 09:23

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #165178 Copied

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