This topic has 21 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler
Hello …
I’m having a problem with using the VC Products Element which comes with the Royal Theme (Located in the Eight Theme Tab) on the homepage.
I’m trying to output a row of products which the “Products type” is set to ‘Featured’ and that they belong with a certain product category ID but it’s not outputting the products.
This function was working prior to upgrading to v3 of the theme.
Any ideas?
Many Thanks
Just an update …
I’ve also tried using the shortcode within a Text-Block element and I still have the same result:
e.g:
[etheme_products title=”Fancy Dress” type=”slider” products=”featured” limit=”10″ categories=”97″ desktop=”4″ notebook=”4″ tablet=”2″ phones=”1″]
Best Regards
Hello,
A Very likely problem was caused by new WooCommerce version. Our latest theme version is 3.0.1 and it is compatible with WooCommerce 3.0.1, so, please, wait for theme update.
Regards,
Rose Tyler.
Many thanks Rose for the response.
Any ETA on the theme update?
Best Regards
Hello,
A theme update will be released within one week.
Regards,
Rose Tyler.
OK – Thank you for this Rose.
Hello,
You’re welcome!
Have a nice day.
Regards,
Rose Tyler.
Hi Rose …
I’m running into this same issue again.
Our client looks like they upgraded WooCommerce to version 3.0.4
Is the theme not fully compatible with 3.0.4 version of Woocommerce yet?
Best Regards
Shafiq :sK
Hello, @shafiqkhan,
The latest theme version is fully compatible with WC 3.0.4.
Could you please describe your problem with more details?
Please make sure that you use the latest version of Visual Composer and Ultimate Addons for Visual Composer https://www.8theme.com/download-plugins/page/2/
Also, provide link to your site and wp-admin access in Private Content.
Regards,
Rose Tyler.
Hello Rose,
Yes I can confirm that the latest version of Visual Composer and Ultimate Addons for VC are installed.
The issue i’m running into is as follows:
On the homepage of the store I added the Eight Theme ‘Products’ module
See https://ibb.co/c9rM7a
I then customize it so that it’s set to display products from a particular category and which are only set as featured.
See https://ibb.co/b9vaYF
The problem i’m facing is that some products which are not set as ‘featured’ (when adding/editing a product) are still appearing within the module, so not sure as to why this is happening.
Hope this is understandable.
Many Thanks
Shafiq :sK
Hello,
Please provide wp-admin access in Private Content, because we have not such issue on our test site.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update WC to 3.0.7 version.
Then clear cache and check featured products.
Regards,
Rose Tyler.
Just posted the details Rose.
Please refer to the 2nd ‘Products’ element for Fancy Dress.
I’ve only assigned one product within this category as featured but more than one products from this category are appearing :-/
Hello,
Please, provide me FTP access.
Regards,
Rose Tyler.
Sure, just posted the FTP Information
Hello,
Please update WooCommerce to 3.0.7 version and check.
Regards,
Rose Tyler.
Hi Rose
I have just updated to WooCommerce 3.0.7 – But the issue still persists 🙁
Hello,
Fixed. Please check now.
Regards,
Rose Tyler.
Thanks for looking into this. What was the issue exactly?
Best Regards
Hello,
It was our bug with product id in this element. I’ve sent your report to our developers.
It also will be fixed in our new theme update.
Thank you for the notice.
Regards,
Rose Tyler.
Great. Thanks a lot for checking Rose.
Hello,
You’re welcome!
Regards,
Rose Tyler.
The issue related to '‘VC Products Element – Not outputting featured products’' has been successfully resolved, and the topic is now closed for further responses