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VC Single image images loading problem - by Two_Step

This topic has 10 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

Two_Step

Participant

March 21, 2018 at 16:34

Hi,

We have a problem with the VC Single Image element. When loading the page the image loads in a smaller size, when the page is fully loaded only then it takes on the correct size (1920 x 450).

We think it’s a JS conflict with the VC page builder.

You can see the link to page where the problem occurs in private content.

Please, contact administrator
for this information.

#188915 Copied

9 Answers

Rose Tyler

Support staff

March 21, 2018 at 16:53

Hello,

This behavior relates to scripts of the visual composer. When the page is loading the row is not full with so image is in the container then script makes it the full width and image become full width. You can enable preloader to hide site while page loading is in progress.

Regards

#188919 Copied

Two_Step

Participant

March 21, 2018 at 17:56

Thanks for your quick response.

I don’t like a preloader for this website. Is there another solution for this problem? On other website’s (with other theme’s) I don’t have this problem with the Visual Composer.

Thanks in advance.

#188925 Copied

Rose Tyler

Support staff

March 22, 2018 at 14:22

Hello,

Unfortunately, we do not have a ready solution for this. The same situation you can see with a default WordPress theme activated on site. Please check with Twenty Seventeen or Twenty Sixteen theme. If there is a different situation, please let us know and provide temporary wp-admin access in Private content so we can take a closer look.

Regards

#189011 Copied

Two_Step

Participant

April 18, 2018 at 10:45

Sorry for the delayed response. But we still experience this issue.

Inlog in private content. Can you take a closer look?

Looking forward to hear from you.

Please, contact administrator
for this information.

#191424 Copied

Rose Tyler

Support staff

April 18, 2018 at 15:57

Hello,

We are theme support and we can help you with issues related strictly to our theme. Please let me know if you get the problem only with our theme?

Regards

#191469 Copied

Two_Step

Participant

April 18, 2018 at 16:00

Hi there,

Yes it is an issue with your theme. I tried Twenty Seventeen and then the images are working fine on page load.

Looking forward to hear from you.

#191470 Copied

Olga Barlow

Support staff

April 19, 2018 at 13:51

Hello,

We have checked with the default theme and see the same issue https://gyazo.com/c6ad159fd643d52d46e26bc089271248
Everything depends on page speed and how fast script is loaded.
I have added some custom CSS for the page content to show it only when the page is already loaded and to avoid this effect with the image. Check if this is ok for you.

Regards

#191533 Copied

Two_Step

Participant

April 25, 2018 at 12:58

Where can I find this code? Then I can use it on the live website.

Thanks in advance!

#191937 Copied

Rose Tyler

Support staff

April 25, 2018 at 13:03

Hello,

Customize > Additional CSS > https://prnt.sc/j9x1u3

Regards

#191940 Copied
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