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Very Bad UI/UX of Price on Single Product Page. Screen Jumping on Variation Swach Clicks.

This topic has 5 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Webnim

Participant

October 28, 2023 at 08:13

On the single product page, the price display with swatches isn’t user-friendly, especially on mobile devices. I’ve observed in Microsoft Clarity that users are confused when the price doesn’t change immediately. They later realize that the new price is displayed further down the page, requiring them to scroll to see it. This isn’t ideal. Is there a way to fix it? On the product quick view, the price display works well. For instance, it shows “from: £10”, and changes when a different size is selected.

Additionally, there’s an odd issue where the page slightly jumps every time a swatch is clicked. This is very annoying…

#371845 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

4 Answers

Rose Tyler

Support staff

October 29, 2023 at 11:36

Hello, Webnim,

Thank you for contacting us and for using XStore.

1/ You can activate another theme, for example, the default WooCommerce theme – Storefront and check how it works then – https://prnt.sc/en_Qdy6xMaW8 It is not a bug.
What we can recommend you: – contact support of WooCommerce; or – go to Theme Options > WooCommerce > Single Product builder > change position of the price element https://prnt.sc/Mw7HnUW3zM-H > https://prnt.sc/hUkZu4xRFWkE = https://prnt.sc/cMZO93qAxqVT ; or – if you would like to pursue paid customization services, submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

2/ “Additionally, there’s an odd issue where the page slightly jumps every time a swatch is clicked. This is very annoying…” – please post different questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please make sure that jumps are not caused by a 3rd-party plugin on your site (temporarily disable plugins to test this). Make sure that it is not caused by additional code on your site. If there is no fault of a plugin or code, provide temporary wp-admin and FP access, so we can take a closer look.

Kind Regards,
8theme team

Please contact administrator
for this information.

#371913 Copied

Webnim

Participant

November 3, 2023 at 08:58

I provided all login details and FTP.

Jumping is also happening on your prebuilt websites:

https://xstore.8theme.com/elementor2/sport/product/printed-polo-shirt/

Please contact administrator
for this information.

#372414 Copied

Webnim

Participant

November 3, 2023 at 09:06

I forget to provide custom login link, sorry.

Please contact administrator
for this information.

#372419 Copied

Rose Tyler

Support staff

November 5, 2023 at 08:35

Hello, Webnim,

We wish to inform you that your inquiry “there’s an odd issue where the page slightly jumps every time a swatch is clicked” will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#372575 Copied
Tagged: bad ui/ux, price display issues, product page problems, screen jumping, variation swach clicks, woocommerce themes
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