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Very Big Problem with My Account – nothing works

This topic has 15 replies, 3 voices, and was last updated 1 days, 12 hours ago ago by Luca Rossi

tus

Participant

November 21, 2024 at 15:04

Everyone can see my account mail. I cant switch to dashboard, to orders etc.
Login doesnt work correctly. Need very quick help.

#424568 Copied Theme version: 9.4.5

14 Answers

Rose Tyler

Support staff

November 21, 2024 at 15:26

Hello,

Thank you for reaching out to us.

Please follow this article https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/ and replace [woocommerce_my_account] shortcode with My Account element using Elementor on My account page. Or provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

#424571 Copied

tus

Participant

November 21, 2024 at 15:33

access

Please contact administrator
for this information.

#424574 Copied

Rose Tyler

Support staff

November 21, 2024 at 15:55

Hello,

It appears that you are currently editing the page: https://prnt.sc/Mkk-z1Uuk6u7. Kindly let us know once you have finished and closed the editor, so we can proceed to review and verify the settings on that page.

Best Regards,
8Theme’s Team

#424580 Copied

tus

Participant

November 21, 2024 at 16:09

you can overtake. i logged out

#424583 Copied

Rose Tyler

Support staff

November 21, 2024 at 16:40

Hello,

We kindly ask you to clear your browser cache and then check how the account page is functioning now. Please provide a detailed description of any issues you encounter, along with screenshots or a video, to help us better understand the situation.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#424593 Copied

tus

Participant

November 27, 2024 at 10:36

I have done this.
Can you please tell me why apple pay and google pay doesnt show at checkout page? every other page works.
We need that.

#425453 Copied

tus

Participant

November 27, 2024 at 23:47

We need help.

#425565 Copied

Luca Rossi

Support staff

November 28, 2024 at 05:13

Dear @tus,

We hope this message finds you well.

It seems that the username or password you entered is incorrect. May we kindly ask you to double-check your login credentials? You can refer to the screenshot provided for further clarification: [Insert Screenshot Link].

Additionally, we would like to kindly remind you to avoid replying to your own topics. Doing so may inadvertently move your topics to the bottom of the queue, which could result in longer waiting times for a response.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#425578 Copied

tus

Participant

November 29, 2024 at 00:50

Now you can login. please check we need your help.

#425782 Copied
Luca Rossi

Support staff

November 29, 2024 at 09:32
Dear @tus,

We hope this message finds you well.

We would like to inform you that we have created a do_hook shortcode using custom code within the functions.php file located in your child theme. The code is as follows:
```
add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = '' ) {  
    if ( isset( $atts['hook'] ) ) {  
        do_action( $atts['hook'] );  
    }  
    return;  
});  
```
To implement this, we added the shortcode above the checkout form as shown below:
```
[do_hook hook="woocommerce_checkout_before_customer_details"]  
```
As a result, the Apple/Google Pay option is now displaying correctly. You can view the outcome here: [Screenshot](https://prnt.sc/U9ZdTwKJq3EQ).

Could you kindly review this and confirm if everything is functioning as expected?

Thank you for your time and assistance.

Best regards,
The 8Theme Team
#425826 Copied
tus

Participant

December 31, 2024 at 20:54

Thank you for your help. Now we have another problem.
You cant see subtotal, quantity in cart.
And after you apply a coupon code in cart or checkout, the price doesnt change. you see attached.

customers doesnt buy now. because they cant the right price. it is such a big problem. we need help please! very quick…

Files is visible for topic creator and
support staff only.

#429191 Copied
Luca Rossi

Support staff

January 1, 2025 at 13:16
Hi @tus,

Please find and remove this custom CSS codes:
```
.shop_table th.valid-until, /* Versteckt die Spaltenüberschrift "Valid until" */
.shop_table td:nth-child(3) {
    /* Versteckt die Inhalte der dritten Spalte */
    display: none !important;
}

.shop_table th.activation, /* Versteckt die Spaltenüberschrift */
.shop_table td:nth-child(2) {
    /* Versteckt die Inhalte der zweiten Spalte */
    display: none !important;
}
```
Let us know how it goes!
#429226 Copied
tus

Participant

January 1, 2025 at 15:30

It works…thank you!!!

#429237 Copied

Luca Rossi

Support staff

January 2, 2025 at 06:57

If you neeed anything else, please let us know.

Best regards,
The 8Theme Team

#429273 Copied
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Very Big Problem with My Account – nothing works

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