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Very Big Problem with My Account – nothing works

This topic has 6 replies, 2 voices, and was last updated 54 minutes ago ago by Rose Tyler

tus

Participant

November 21, 2024 at 15:04

Everyone can see my account mail. I cant switch to dashboard, to orders etc.
Login doesnt work correctly. Need very quick help.

#424568 Copied Theme version: 9.4.5

5 Answers

Rose Tyler

Support staff

November 21, 2024 at 15:26

Hello,

Thank you for reaching out to us.

Please follow this article https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/ and replace [woocommerce_my_account] shortcode with My Account element using Elementor on My account page. Or provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

#424571 Copied

tus

Participant

November 21, 2024 at 15:33

access

Content is visible for topic creator and
support staff only.

#424574 Copied

Rose Tyler

Support staff

November 21, 2024 at 15:55

Hello,

It appears that you are currently editing the page: https://prnt.sc/Mkk-z1Uuk6u7. Kindly let us know once you have finished and closed the editor, so we can proceed to review and verify the settings on that page.

Best Regards,
8Theme’s Team

#424580 Copied

tus

Participant

November 21, 2024 at 16:09

you can overtake. i logged out

#424583 Copied

Rose Tyler

Support staff

November 21, 2024 at 16:40

Hello,

We kindly ask you to clear your browser cache and then check how the account page is functioning now. Please provide a detailed description of any issues you encounter, along with screenshots or a video, to help us better understand the situation.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#424593 Copied
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