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Very long time to load with the minimum content on the home page!

This topic has 12 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

zimbramale

Participant

January 19, 2023 at 11:36

I am even sure what is the problem, since you described it to be fast.
I see 100% CPU usage on my cpanel which not normal and never happened to me.

This is my configuration:
https://imgur.com/a/Px07bjH

Please, contact administrator
for this information.

#344374 Copied Theme version: 9.0.2

11 Answers

Rose Tyler

Support staff

January 19, 2023 at 12:17

Hello, Zimbramale

How many plugins are activated on your website?

Would you be able to navigate to the WooCommerce > Status > Logs section of the information panel? Please check the log file with the most recent date.

Have you contacted your hosting provider to check the server error log? Please do so and provide us with the information.

We look forward to your response.

Kind regards,
8theme support

#344383 Copied

zimbramale

Participant

January 19, 2023 at 12:28

Only required plugins are active.

under the status > logs on woocommerce pannel
there is test-log.log which is empty, and another one that has this: https://imgur.com/05wliep

Please contact administrator
for this information.

#344384 Copied

Rose Tyler

Support staff

January 19, 2023 at 13:20

Hello, Zimbramale,

Thanks for the reply.
“PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /site/ikeycom/public_html/wp-includes/functions.php on line 651)” – this is the reason for your problem.
– You need to contact your hosting provider and ask to fix it.

Kind regards,
8theme support

#344390 Copied

zimbramale

Participant

January 19, 2023 at 14:43

This is related to php code, not to the server!

#344397 Copied

zimbramale

Participant

January 19, 2023 at 14:44

Please let me know if you can’t solve this I will just request a refund!

#344399 Copied

Rose Tyler

Support staff

January 19, 2023 at 15:05

Hello, Zimbramale,

You need to fix the Fatal error by increasing memory size, here you can read more – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Please do this and reply back.

Kind regards,
8theme support

#344407 Copied

zimbramale

Participant

January 19, 2023 at 16:06

The hosting provider has increased memory limit, and the website is still loading so slow, you try it!

#344416 Copied

Rose Tyler

Support staff

January 19, 2023 at 16:14

Hello, Zimbramale,

Could you provide temporary wp-admin access?

To do this, please follow these steps:

1. Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

2. Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

3. Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Themes Team

#344419 Copied

zimbramale

Participant

January 19, 2023 at 16:31

wp-admin access here.

Please contact administrator
for this information.

#344423 Copied

zimbramale

Participant

January 20, 2023 at 11:23

Hello, any updates please?

#344505 Copied

Rose Tyler

Support staff

January 20, 2023 at 15:28

Refund given

#344534 Copied
Tagged: content, fast, load, minimum, templates, woocommerce, wordpress
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Very long time to load with the minimum content on the home page!

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