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Very slow search function - by john - on WordPress WooCommerce support

This topic has 30 replies, 4 voices, and was last updated 4 years, 11 months ago ago by John Holden

john

Participant

December 20, 2019 at 06:56

Hi, I have over 52000 products on the site and would very much like to speed up the search. Is there a way to turn off the autocomplete? It takes over 30 seconds of real time to return results. Is there a way to turn off the autocomplete?

#227199 Copied Theme version: 6.2.5 WooCommerce version: 3.9

29 Answers

john

Participant

December 20, 2019 at 07:02

I found out how to turn off the autocomplete (ajax) the search is still incredibly slow

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john

Participant

December 20, 2019 at 07:12

Also the search doesn’t remove the “s” if some one types in blender bottles, and the sku search doesn’t do partial sku

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john

Participant

December 20, 2019 at 07:24

AJAX Search uses like except for the search that uses the enter button. Searhc that uses enter button doesn’t use like it uses complete. Can this be adjusted?

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Olga Barlow

Support staff

December 20, 2019 at 13:43

Hello,

1) Ajax results time depends on server response time and DataBase structure. Our theme does not have options to improve the results time because it’s related to how fast your server (DB) sends the response to requests made by theme. Try to improve the DB structure and speed up the server response time to get better results.

2) Search does not remove any symbols from the search request, how does it know when you want to remove “s” and when you don’t?

3) What do you mean by partial SKU? Could you provide examples from your site to check it?

Regards

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john

Participant

December 23, 2019 at 04:37

Hi, Thanks for getting back to me. use the 3wcgc and type in each number slowly. Then when finished hit the enter button

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john

Participant

December 23, 2019 at 05:22

The full product number is 62984-3WCGC and it doesn’t seem to work either

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Olga Barlow

Support staff

December 23, 2019 at 10:47

Hello,

Try to create header using header builder https://youtu.be/RbdKjQrFnO4
Let me know if search by SKU works fine when header is created with header builder and when you use search element of the header builder. Keep in mind that the default header structures will be removed soon and the header builder will the main option to build header.
Or provide us with temporary Dashboard access to your site if you need help with header creation.

Regards

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john

Participant

December 24, 2019 at 00:38

Using the header builder will speed up the search? While using the header builder is a small nightmare. Why is it that it doesn’t just adjust the current header to fit the new layout instead of forcing people to rebuild it?

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john

Participant

December 24, 2019 at 00:40

Also using the header builder causes the wordpress menu locations to dissappear.

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john

Participant

December 24, 2019 at 05:24

As far as I can tell the header builder doesn’t work right. I cannot get the menu to show up.

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Olga Barlow

Support staff

December 24, 2019 at 06:50

Hello,

We have created Header Templates to allow users to import some basic structure and there is no need to start from the scratch.
Have you watched the video tutorials? Have you used main menu element and choose what menu to show in element settings? Could you please provide WP Dashboard access to your site to check and help you?

Regards

#227445 Copied

john

Participant

December 24, 2019 at 08:38

Here is the info you requested

Please contact administrator
for this information.

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Olga Barlow

Support staff

December 24, 2019 at 12:16

Hello,

We have created header for you using the header builder. Check, please. Search by SKU works with a full SKU number http://prntscr.com/qf4lg9 and partial.

To speed up the search and your site:
1) Disable all the plugins that you don’t use. Every additional plugin slows down the site.
2) Use cache plugin (we installed W# total cache but you can choose any other you like)
3) Reduce the server response time
4) Make sure that DB structure is optimized.

Regards

#227454 Copied

john

Participant

December 29, 2019 at 07:43

Hi Olga,

The Search is not as it was prior. When the focus was on the search it would fill the screen horizontally. Also when I type in the first three characters the search doesn’t give any results. Now it only gives results when the enter button is pressed.

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john

Participant

December 29, 2019 at 08:09

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john

Participant

December 29, 2019 at 08:43

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john

Participant

December 29, 2019 at 09:01

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john

Participant

December 29, 2019 at 10:23

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john

Participant

December 29, 2019 at 10:41

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Rose Tyler

Support staff

December 29, 2019 at 10:47

Hello,

Search (header builder) has new style http://prntscr.com/qh2vo4
Adding old (full width) design is in our task list. There is no possibility to change it, right now. Follow our changelog – https://xstore.8theme.com/update-history/

Your footer is created using static block – http://prntscr.com/qh2yv7 , so I would recommend you to enable WPBakery Page Builder for static blocks http://prntscr.com/qh2z0k https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/ , then the edit of the footer block will be easier.

Regards

#227567 Copied

john

Participant

December 30, 2019 at 05:29

It seems that you were logged in while I was working on the site. I have managed to fix teh footer. The subcontractor that I had hired hid your footer and used a different plugin. I fixed it all.

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john

Participant

December 30, 2019 at 06:38

The AJAX search still doesn’t work for partial SKUs. When is this going to be fixed?

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Olga Barlow

Support staff

December 30, 2019 at 12:23

Hello,

Provide us with link to product that you are trying to search using partial SKU but can’t. When we tried to search the products we did not face the issue.

Regards

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john

Participant

January 3, 2020 at 09:03

It seems to work for some and not for others. It is very interesting

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john

Participant

January 3, 2020 at 09:04

try this one 3WC4/020

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Olga Barlow

Support staff

January 3, 2020 at 12:37

Hello,

Could you provide us with FTP access to check the issue in more detail?

Regards

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Olga Barlow

Support staff

January 3, 2020 at 16:41

Hello,

Fixed. Check now.

Regards

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john

Participant

January 7, 2020 at 08:02

Thanks very much. I updated the theme and it still works very cool.

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John Holden

Support staff

January 8, 2020 at 05:12

Hi,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,
Hung PD

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