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Very slow search function (toolbar in header)

This topic has 9 replies, 4 voices, and was last updated 4 weeks ago ago by Andrew Mitchell

Krzysztof

Participant

February 7, 2025 at 21:54

Hello,
I am currently experiencing some issues with one of my websites. The search function in the header search field is extremely slow.
In general, it appears that the AJAX search provides results almost immediately, but when I click the search button, it takes ages. Especially if I search for phrase giving many products in result.
I manage 3 nearly identical websites, and only one of them is experiencing difficulties with the search feature. All of them are hosted on the same server and have been updated to the latest versions of plugins.

I have tried optimizing the database, regenerating lookup fields in Woocommerce tools, and all tricks I’m aware of, but unfortunately, nothing has helped.

Would you be able to take a look at this issue?
I have provided more details in a private area.

Please, contact administrator
for this information.

#433707 Copied Theme version: 9.4.7

8 Answers

Rose Tyler

Support staff

February 9, 2025 at 10:08

Hello, Krzysztof,

I apologize for the delayed response, as it was the weekend.

We have checked the search functionality on the website you specified, and everything appears to be working correctly. It is possible that the issue has already been resolved.

Could you please confirm if the problem still persists?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#433799 Copied

Krzysztof

Participant

February 9, 2025 at 10:42

Unfortunately, no.
Perhaps try using the direct search links I provided in the private area.
I hope you notice a significant difference in the speed of search loading.
As previously mentioned, both sites are nearly identical and are hosted on the same server.

Please contact administrator
for this information.

#433804 Copied

Rose Tyler

Support staff

February 9, 2025 at 11:39

Hello, Krzysztof,

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#433817 Copied

Krzysztof

Participant

February 9, 2025 at 15:41

Unfortunately, we do not have FTP on this server. We only have SFTP, which can be quite complex to share for just one site. As an alternative, I have installed a File Manager directly in the WP admin panel. I hope this will suffice for your current needs.

#433840 Copied

Jack Richardson

Support staff

February 10, 2025 at 10:34

Dear @Krzysztof,

We hope you are doing well.

It appears that the search page on your website is overloaded with queries. To improve performance, we recommend creating a separate “Search Results” page in “XStore Builders”. You can find the relevant settings here: https://prnt.sc/jqJn5ZdGrmEw.

To assist you, we have already created a basic design for this page, incorporating the “Searched Products” and “Searched Posts” widgets. As a result, the page now loads correctly and efficiently when performing a search using the “Header Search Input”.

For more details on configuring the “Search Results” page, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/.

We look forward to your feedback on this solution. Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#433924 Copied

Krzysztof

Participant

February 10, 2025 at 11:26

That is strange 🙂 I thought I was already using those builders, but it seems I have not. Anyways, thank you for your hint and instruction as it was very helpful. Now, the search function is working properly again. Thank you very much.

#433932 Copied

Rose Tyler

Support staff

February 10, 2025 at 15:53

Dear @Krzysztof,

We appreciate your kind words and are glad to hear that our instructions were helpful. It’s great to know that the search function is now working properly again. If you need any further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

#433948 Copied

Andrew Mitchell

Support staff

February 11, 2025 at 09:23

Dear Krzysztof,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#434014 Copied
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Very slow search function (toolbar in header)

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