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Video background doesn't play on mobile (iphone)

This topic has 4 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

  • Avatar: uuddtodd
    uuddtodd
    Participant
    December 30, 2019 at 18:26

    hello, the video background for the homepage first row (kickstarter) works on everything except iphone OS. can you help me fix that?
    it’s used on both the home page and
    https://huntersofavalon.com/kickstarter/

    it’s set up in the last tab of the wp-bakery row options.

    #227602 Copied Theme version: 6.1 child 0.0.1 WooCommerce version: 3.8.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2019 at 19:47

    Hello,

    Some mobile devices (particularly running on iOS by Apple) do not allow video backgrounds to run. You can read a thread on stackoverflow.com regarding this if you would like here https://stackoverflow.com/questions/12496144/can-you-autoplay-html5-videos-on-the-ipad

    Regards

    #227604 Copied
    Avatar: uuddtodd
    uuddtodd
    Participant
    December 30, 2019 at 20:18

    can you give me an alternate solution so there is some background for people who are on mobile but a video background for everyone else?

    #227605 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2019 at 20:28

    Hello,

    Try to upload the bg image in the row settings http://prntscr.com/qhn7k2

    Regards

    #227606 Copied
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