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Video dosent work on Apple Mobile Phones

This topic has 2 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Tony Rodriguez

thisov

Participant

December 7, 2023 at 19:25

Hi
I made a test Site for a client.
https://creativedesign.ch/boerse4/product-category/pre-owned-watches/
I have also included videos in the shop.
I first installed a Quicktime film (*.mov) in the shop. The video doesn’t run on Windows and Android.
When I install an MP4 video, it runs on Windows and Android, but not on Mac and iPhone!
How do you integrate videos into your Woocommerce system so that they run properly everywhere?
Thanks for your feedback.
Regards Matthias

#376068 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

1 Answer

Tony Rodriguez

Support staff

December 8, 2023 at 06:51

Hello, @thisov,

Thank you for reaching out to us.

Upon reviewing your website through an iPhone, we have observed that the video content is not functioning properly. To address this issue, we recommend that you utilize the MP4 video format, incorporating the H.264 video codec along with the AAC audio codec. Please proceed with this adjustment and inform us of the outcome.

Kind regards,
The 8Theme Team

#376087 Copied
Tagged: apple mobile video issues, apple woocommerce video troubleshooting, fix video issues apple woocommerce, resolve video problems woocommerce themes, video not working apple phones, woocommerce themes video error, wordpress woocommerce video problems
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