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Video has a defined Thumbnail – However that doesn’t show on Slide

This topic has 6 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

ash

Participant

May 17, 2023 at 04:17

Video has a defined Thumbnail, you can see that in media library attachment.
However that doesn’t show on Slide

Please fix the same.

Regards,

Please, contact administrator
for this information.

#356932 Copied Theme version: 9.0.4 WooCommerce version: 7.1

5 Answers

Rose Tyler

Support staff

May 17, 2023 at 15:19

Hello,

Thank you for contacting us and for using XStore.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After that go to XStore > Patcher > click on Refresh patches and Apply this one – https://prnt.sc/GeFrldm9tES_ . As a result, you will get the Poster option – https://prnt.sc/-OJbB8AZp6qm

Kind Regards,
8theme team

#357042 Copied

ash

Participant

May 17, 2023 at 17:52

Amazing. You guys rock

#357051 Copied

Rose Tyler

Support staff

May 17, 2023 at 18:39

Hello,

Thank you for your response.

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

We hope you have a wonderful day!

Kind Regards,
8theme team

#357055 Copied

ash

Participant

May 18, 2023 at 07:56

Done, Reviewed. Buy the way , i have 4 licenses now. Will buy more in future for my clients.

Like the way you guys address the reported issues. Keep doing the same.

#357078 Copied

Rose Tyler

Support staff

May 18, 2023 at 08:14

Hello,

Thank you for your review!

Kind Regards,
8theme team

Please contact administrator
for this information.

#357080 Copied
Tagged: customization, slide show, video thumbnails, woocommerce, wordpress themes
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